Job Information
ADP Technology Services, Inc. Client Tech Support Consultant III in Roseland, New Jersey
ADP, Inc. seeks a Client Tech Support Consultant III reporting to our Roseland, NJ location. Responsibilities: Responsible for reviewing and defining ADP GlobalView (GV) methodologies and processes to ensure Payroll Specialists are applying methodologies consistently and meeting GV's Service Level Agreement (SLA). Ensure activities are performed to meet ADP and client requirements while adhering to ADP standards. Work with reviewing client escalations and critical tickets related to ADP's software solutions. Ensure that the implementation teams deliver defect-free services to our clients, assist teams with technical, nontechnical, and functional queries, and work with T2S solutions from project services through implementation. Create work schedule rules, schedule variants, selection rules, time types, and dynamic work schedules according to business requirements. Leverage his extensive experience with MX pay rules and regulations to create absence and attendance quotas and Time-related features, including time wage types, absence and attendance quotas, and overtime hours and comp off.SALARY: $95,545 to $199,600 per yearWORK SCHEDULE: 40 hours per week, M-F (8:30 a.m.-5:00 p.m.) JOB REQUIREMENTS: Bachelor's degree in Computer Science, Information Systems, related Engineering disciplines, Business Administration, or related field of study plus five (5) years of related experience required. The company will also accept a Master's degree and two (2) years of related experience. Telecommuting Permitted. Two (2) years of experience must include: SAP HR; Resolving customer end-users CRM inquiries and escalated issue tickets; Analyze and resolve problems through effective customer interface and communication; User Acceptance Testing (UAT); Executing SAP regression testing; Personnel Administration (PA); Organizational Management (OM); Time Management; Payroll rules and Schema.QUALIFIED APPLICANTS: To apply for this position, please respond to requisition 260395 at http://jobs.adp.com. Alternatively, applicants may mail their resume to the following address referencing requisition 260395, 1 ADP Blvd. |MS 248| Roseland, NJ 07068.