Job Information
UNC Health Care Referral Specialist in Rocky Mount, North Carolina
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Responsible for the clerical activities which support the UNC Cardiology at Nash clinic and physicians. This includes registration of all patients’ accessing services at Nash Health Care Systems with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism and ethics continuously. Responsible for scheduling patients for diagnostic tests and procedures as ordered by referring physicians (generally via telephone). Responsible for informing patient and/or physician staff of the proper preparation and instructions for the tests ordered, and any pre-certs they need to acquire. Must maintain effective communication with physician offices and ancillary departments within the hospital.
Responsibilities:
Insurance Verification
Authorizations/Referrals
Patient Experience / Customer Service
Performs miscellaneous duties, as needed, to support operations and the provision of services.
Acquires age-specific knowledge necessary to provide appropriate service and communications.
Takes an active role in self development.
Scheduling Competency Skills Assessment
Efficient and accurate keyboard usage
Processes requests for appointments
Uses good judgement in determining the type and location of requested appointment
Collaborates with clinical staff to accommodate appointment requests.
Obtains physician order for appointment/ procedure as necessary
Coordinate special tests with Cardiology availability schedule
Create a visit in the billing system in conjunction to the scheduled appointment
Perform medical necessity screening on all Medicare Patients
Other information:
High School graduate or GED
Associates in Medical Office Management preferred
CMA or NA I certification highly desired. Certified Healthcare Access Associate - NAHAM or Certified Access Associate - NCAHAM
2-5 Healthcare/Medical - Medical Secretary experience
Job Details
Legal Employer: Nash Hospitals
Entity: Nash UNC Health Care
Organization Unit: NGH Nash Unc Cardiology
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: NASH HC
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.