Campus Pride Jobs

Description We are on the lookout for an Application Support Engineer in Rockledge, Florida, United States. This role is primarily focused on supporting and assisting customers, resolving tickets, and requires a basic understanding of application support. The industry we operate in involves technologies such as Cisco, Citrix, Cloud, Database, and Dell, among others. This is a permanent position.

Responsibilities:

• Assist customers with their queries and issues, providing timely and efficient solutions.

• Handle ticket resolution, ensuring all tickets are addressed and resolved within the stipulated time.

• Utilize a basic understanding of application support to troubleshoot and resolve issues.

• Work with technologies such as Cisco, Citrix, Cloud, Database, and Dell to provide support and solutions.

• Maintain a high level of customer service, ensuring all customer interactions are handled professionally and effectively.

• Work with Active Directory and Backup Technologies to manage and support customer applications.

• Leverage skills in Configuration Management to ensure the smooth running of applications.

• Utilize knowledge of Computer Hardware to assist in resolving any hardware related issues.

• Continuously update skills and knowledge in order to provide the best support possible.

• Collaborate with the team to ensure all customer needs are met and issues are resolved. Requirements • Proficiency in Cisco Technologies is required

• Experience with Citrix Technologies is expected

• Knowledge of Cloud Technologies is essential

• Strong understanding of Database management

• Proficiency in Dell Technologies is required

• Active Directory skills are necessary

• Experience with Backup Technologies is expected

• Knowledge of Computer Hardware is essential

• Proficiency in Configuration Management is required

• Excellent Customer Service skills are necessary Technology Doesn't Change the World, People Do.®

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