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Taco Bell HVAC Service Technician in Rockford, Illinois

Job Type:

Full-time

Essential responsibilities will include:

  • Install, maintain and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems.

  • Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.

  • Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers.

  • Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.

  • Maintain proper stock, parts, tools, and safety equipment in the vehicle.

  • Maintain and submit monthly mileage log forms.

  • Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.

  • Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.

  • Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations, and explain fully to customer what the issue is and what is need to correct.

  • Participate in company provided training opportunities on latest industry technologies.

  • Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).

Skills:

  • Five to seven years of experience in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues.

  • Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.

  • Excellent customer service skills with desire to exceed customer expectations.

  • Ability to work independently in a timely manner, making sure job is done correctly the first time.

Other Requirements:

  • Well groomed, neat appearance

  • Valid driver's license and clean driving record

  • Valid social security number

  • Must be able to pass drug test(s) as required by company

  • Lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices); carry ladders; work from heights, work in small crawl spaces.

  • Observe all company procedures and safety rules

  • Maintain accurate time records and send to payroll when required

  • Work as part of our team to ensure customer satisfaction

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