Job Information
Catholic Charities Family Community Services Specialty Care Manager in Rochester, New York
Specialty Care Manager
Job Details
Job Location
1099 Jay Street - Rochester, NY
Position Type
Full Time
Education Level
Bachelors Degree
Salary Range
$25.00 - $25.00 Hourly
Job Shift
Day
Description
Limited time hiring bonus! $2,000 after 6 months of continuous and successful employment. Valid through March 2024.
Provide intake and ongoing care management services to individuals living in Monroe, Finger Lakes or Southern Tier Regional Counties who have been diagnosed with one or more chronic illnesses.
Starting Range: $21.00 - $22.25 / hour
SPECIFIC DUTIES:
When needed, serve as contact for referrals and conduct necessary screening and/or follow up for client to proceed with intake in applicable program(s).
Provide client-guided care management services to caseload assigned, maintaining accurate and verifiable documentation of all services rendered.
Using a person-centered approach, complete comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by standards set by DOH and lead Health Home contractors.
Demonstrate, promote and practice cultural competency towards clients through respect and understanding.
Recognize and embrace diversity through supporting and encouraging the strengths of each individual served.
Provide a meaningful core service for each client assigned monthly and as needed, to ensure all care plan goals are addressed to the satisfaction of the clients served.
Utilizing a team approach, maintain accessibility for clients during the workday.
Assist clients in the acquisition and maintenance of public benefits e.g., Medicaid, SNAP, Social Security, etc.
Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational, and housing/basic needs, etc.
Remain current in the field, support and implement best practice service models within the program.
Make independent decisions and recommendations regarding immediate risk factors presented and provide crisis intervention and follow-up as needed.
Demonstrate flexibility to be available to clients in their homes/communities including working outside of normal business hours as needed.
Provide on-call availability via cell phone to Health Home program as needed.
Serve as client advocate.
Facilitate the development of a Care Team to carry out individualized and strength-based Plan of Care through regular case conferences and case reviews.
Participate in staff meetings and other Care Coordination department activities.
Ensure compliance with all applicable local, State, Federal and Health Home Network regulations and agency policies.
Participate in mandatory ongoing training and professional development offered.
Represent Catholic Charities Family and Community Services on appropriate boards and committees as assigned by CC Director.
Other duties as assigned.
Qualifications
QUALIFICATIONS:
Bachelors degree in Human Services or related field and two years of paid experience working with persons with disabilities and/or chronic illnesses.
A combination of education and experience may be substituted at the discretion of the Director.
Bilingual (English/Spanish) is required for some positions. If position requires bilingual skills to be used, additional compensation will be offered.
ADDITIONAL REQUIREMENTS: Demonstrate ethical business practices, in conformance with all state and federal laws and regulations. Possess excellent verbal and written communication skills. Previous experience working with diverse populations, including low to moderate-income families. Ability to multi-task and prioritize duties. Ability to travel in all weather conditions throughout the counties served. Willingness to foster agency, department and program wide cooperation and team work through use of positive/constructive communication techniques. Ability to maintain absolute confidentiality in regard to all records reviewed including consumer records, employee records and billing records. Proficiency and experience with PCs and Microsoft applications. Ability to analyze and interpret data and to handle problem resolution. Possession a valid NYS Drivers license and a driver's record considered acceptable by agency and insurance carrier. Continuous use of a reliable, registered and insured vehicle. Demonstrate full adherence to the CCFCS Code of Conduct and all policies/procedures related to compliance. Demonstrate commitment to Agency Mission Statement. Ability to meet the following physical requirements with or without reasonable accommodation: Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle; Stand, sit, walk, bend, stoop, kneel, and reach; Climb up or down stairs; Able to reach above or below shoulders; Occasionally lift or move objects weighing up to 10 lbs; Sitting at a desk or in a vehicle for long periods of time to perform certain job functions; Be able to read write and interpret written documents;