Job Information
Conifer Realty LLC SERVICE SUPPORT TECHNICIAN - ROCHESTER, NY in Rochester, New York
SERVICE SUPPORT TECHNICIAN - ROCHESTER, NY
Rochester, NY (http://maps.google.com/maps?q=1000+University+Ave+Suite+500+Rochester+NY+USA+14607)
Job Type
Full-time
Description
About Conifer:
Conifer Realty, LLC is a dynamic, vertically integrated organization that creates and manages high-quality affordable and work-force housing. Conifer is devoted to growth, to innovation and being a best -in -class developer.
Conifer has a 45-year investment and development history with over 15,000 units owned and managed today. Along with its affiliate, Conifer is one of the Top 20 owners in the nation. We currently have an East Coast portfolio and are looking to rapidly expand. At the heart of Conifer is an experienced team of more than 500 highly skilled and passionate professionals. The team’s demonstrated entrepreneurial spirit has secured our leadership role in the affordable housing industry.
Visit Conifer's website to understand our history, mission, and values at link:https://coniferllc.com/
Conifer’s many great offerings include:
Competitive Pay
15 Paid Time Off days, PLUS 13 Paid Holidays
401(k) with company match
Elective benefits included: Medical + HSA with Company contribution, Dental, & Vision
Company paid Life, Short- & Long-Term Insurances
Ongoing training and career growth opportunities as Conifer grows & expands their footprint
Extraordinarily positive culture & environment
Robust employee referral payment program
Overview:
At Conifer, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT service support technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills
Job Description:
Customer Support:
Listen attentively to customers’ questions and concerns and offer optimal solutions.
Provide quick and effective assistance with information technology systems including Microsoft 365, Windows, macOS, iPads, iPhones, printers, and other common workplace applications both remotely and in person.
Perform routine identity and access management tasks (account creation, access removal, password resets, multi-factor authentication).
Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
Ticket / Asset Management:
Utilize the ITSM tool (Freshservice) to log, prioritize, and track user requests and incidents.
Ensure timely responses and resolution of issues while maintaining clear and concise communication with customers.
Asset Management in the ITSM tool (Freshservice) to include the service desk specific product catalog, vendors, and locations.
Ensure accurate inventorying of all assets under the service desk’s responsibility throughout the asset lifecycle.
Documentation:
Create and update service desk standard operating procedures (SOPs) to promote efficiency and consistency.
Create and update User Guides to assist customers with troubleshooting minor problems independently.
Collaboration:
Collaborate across all IT Practices to escalate and resolve complex issues.
Provide basic training to customers on Microsoft 365 applications and features.
Experience:
Relevant education, certifications, or professional experience providing technical support.
Proficiency in Microsoft 365 / Office 365 applications and troubleshooting.
Basic understanding of networking concepts.
Windows imaging
Printer support and networking
Knowledge of IP phone systems
Mobile phone management
Education:
Minimum 2 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse desktop software and hardware issues.
Associates/bachelor’s degree in computer science, Information Systems or other related field or equivalent work experience.
Industry certifications a plus.
Ability to operate in a professional manner.
Light work that may require walking, stooping, crouching, and lifting of 30 lbs. on occasion.
May be sitting for extended periods of time.
Ability to travel to remote sites as required.
Familiarity with Windows operating systems. macOS a plus.
Client interaction will be required daily.
Requirements:
Minimum 2 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse desktop software and hardware issues.
Associates/bachelor’s degree in computer science, Information Systems or other related field or equivalent work experience.
Industry certifications a plus.
Ability to operate in a professional manner.
Light work that may require walking, stooping, crouching, and lifting of 30 lbs. on occasion. May be sitting for extended periods of time.
Client interaction will be required daily.
Flexibility to run office errands, visit other Conifer sites, when requested.
Open to travel by personal automobile or fly on Conifer’s corporate airplane when scheduled. Occasional overnights for site visits, annual conference, other regional meetings.
The salary range for this position is $55,000.00-$65,000.00. The actual compensation may vary depending on a wide range of factors, including experience, skills, qualifications, certifications, location, etc. This range does not include additional forms of compensation such as bonuses.
APPLY TODAY via our website link:http://www.careersatconifer.comcomplete our application process and attach your resume. You will hear directly from the hiring manager on next steps in the process. Thank you for your interest in joining the Conifer Team!
Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.