Campus Pride Jobs

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

400098 General Neurology Unit

Work Shift:

UR - Day (United States of America)

Range:

UR URCD 204 H

Compensation Range:

$19.47 - $25.77

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.

Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.

With moderate direction and considerable latitude for independent judgement, performs complex secretarial, administrative and physician support duties, in a fast-paced environment with minimal direction, in support of the clinic and academic programs. Responsibilities include time and calendar management to ensure daily manageability, telephone triaging and management, patient scheduling and provider schedule monitoring and information/data support. Required to anticipate needs of scheduling, problem solve, and independently prioritize tasks. Acts as a resource to clinical staff for their schedules. Monitors and ensures that all functions are completed in an accurate, efficient, and customer friendly manner. Has frequent contacts with all divisional providers and administrative staff.

Responsibilities:

Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of all providers. Uses independent judgment, authorizes overbooking as needed.

Monitors and tracks providers┐ availability. Serves as primary contact for provider(s) and their schedules.

Maintains and updates cancellation/wait lists to effectively manage utilization.

Answers phones, triages calls and relays messages. Utilizes eRecord for timely and confidential patient communications.

Fields patient inquiries and concerns. Resolves patient needs independently.

Reviews provider schedules at least one week ahead to identify scheduling errors or opportunities to fill schedules for optimal schedule utilization.

Fields questions, provides instruction, and resolves scheduling issues they encounter.

Ensures complete, accurate, and timely information requests are completed and secures necessary information from providers/patients prior to appointments.

Manages Division Chief's calendar, prioritizes appointments and meetings based on provider preference. Chooses and recommends among competing demands.

Assists in arranging travel, conference registration and hotel accommodations for Faculty and providers in division. Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the faculty member.

Processes reimbursements by gathering documents from providers, completing appropriate forms for reimbursement, and submitting information to the finance office.

Acts as a resource to Neurology clinic location staff and Access Center as needed on a daily basis, with regard to General and Headache clinic appointments.

Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.

Assists in maintaining provider licensure, DEA enrollment, educational, training, etc. records.

Ensures providers have completed and signed documentation.

Assists the fellowship program director and coordinator in creating monthly trainee schedules.

Maintains and distributes meeting agendas and meeting minutes for all division meetings.

Plans and organizes division events under direction and supervision of the division chief and division administrator in conjunction with the administrative assistant.

Other projects and job duties as assigned.

Qualifications :

High School Diploma required.

Minimum of 2 years of relevant experience required;

or an equivalent combination of education and experience required.

Demonstrated customer relations skills required.

Medical Terminology; experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred.

Strong customer relations and interpersonal skills preferred.

Strong attention to detail and organizational skills preferred.

EOE Minorities / Females / Protected Veterans / Disabled:

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.