Job Information
Advantage Federal Credit Union Member Service Representative in Rochester, New York
Member Service Representative
About the Organization Advantage Federal Credit Union is a Not-for-Profit financial organization, wholly and locally owned and operated by and for its members. Our mission is to be every member's first choice for financial services. Community is at the root of Advantage FCU as well as the heart and soul of the credit union. We are actively involved with the Rochester community and we support many foundations, charities and organizations.
Location RGH
Description
The Member Service Representative at our RGH Branch serves the financial needs of members professionally, efficiently and confidentially. This position pays up to $20.00 per hour plus quarterly incentives are available when goals are met.
Actively promotes all AFCU products and services while exceeding defined sales goals.
Maintains a friendly, approachable and professional attitude in servicing members according to credit union expectations; businesslike appearance.
Maintains current knowledge of all credit union policies, products, procedures and related services, and advises members on those that best meet their needs.
Opens and accurately services members with accounts, and general services.
Maintains expertise and accuracy in processing various aspects of loan products and services; from application to disbursement and post-closing servicing; such as, understanding and assisting members with applications, repayment terms, credit reporting and related analyses, etc.
Accurately processes routine transactions and loan applications in person, by phone and by mail. Assists other areas of the branch to maintain service levels and the operations of the branch (i.e. acts as teller).
Understands and assists with general branch operations that include: Ability to open/close branch; Audit Assistance; and Participation in SEG and other sales activities to generate business.
Attend in-house and assigned training as directed. Possess or obtain Notary commission within six months of employment. Ability to work independently in the absence of management for short periods of time. Achieve sales and other personal goals and efforts to help branch achieve related goals. Actively participates in the coaching process. Supports all aspects of branch sales, operations and servicing in the absence of management. In a SEG branch, the MSR is expected to assume greater responsibility. The MSR assists management in maintaining defined audit, cash handling and cash ordering procedures. Orders supplies from in-house and outside vendors. Assists in other branch operational duties. Operate independently in the absence of the Branch Manager. Performs other job related duties as assigned (i.e. supplies).
Position Requirements
Six months to two years of similar or related experience. A high school education or GED. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Excellent communication skills - verbal and written.
Category Branch Administration
Exempt/Non-Exempt Non-Exempt
Full-Time/Part-Time Full-Time
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.