Campus Pride Jobs

Job Title: Market Medical Director

Location: Syracuse or Rochester, NY (remote, with travel as needed)

About Emcara Health National Medical Group:

Our mission is simple leading the effort to reimagine how healthcare is delivered. Improving the lives of those most in need guides everything we do, and we believe that as we continue to stay focused on that compass heading we will increasingly be recognized as a leading national medical group providing in-home and virtual care for the most vulnerable seniors and adults.

Our care delivery model is proven. Emcara Health teams have been delivering excellent care for those most in need living in ethnically and geographically diverse communities- from urban Baltimore to rural central Florida, to the island of Puerto Rico, to upstate New York, and across Arizona, we are proud of our achievements. While delivering exceptional patient experience (enterprise wide NPS of 82) we lower the total cost of care (20% across markets) by delivering more care, not less.

We have brought the same focus to the experience of our own team members as we have to our patients, and through the prioritization of provider experience, we have made the Quadruple Aim (patient focused care, at best value and lower cost, high quality performance, and tools provided for our clinical staff to do so) our clinical true north.

Emcara Health core care teams are multi-disciplinary and include Community Health Workers (CHW), Registered Nurses (RN), Advanced Practice Providers (APP- NP/PA), and complex care physicians (CCP). They are supported by outreach, care coordination, and specialized resources such as palliative care and psychiatric clinicians, as well as Social Workers (SW), Clinical Pharmacists, and Registered Dieticians (RD).

Our care teams provide comprehensive medical, behavioral, and social care to vulnerable senior and adult patients through virtual and direct in-home care. We deliver this care both as the assigned PCP and/or the attributed home-visiting specialist.

Value-based payment methodologies allow our physicians and APPs both the time they need to restore the clinician-patient relationship, as well as ensure the patient and clinician are surrounded by a care team that is able to address additional care needs, such as their behavioral and social needs.

Position Overview:

Reporting to the Chief Medical Officer, the Market Medical Director will be based in the indicated market. As a member of the Emcara Health clinical leadership team, he or she will play a primary role in the development of the clinical roadmap for regional care delivery.

This senior leader will work side-by-side with the Director of Care delivery on the Operations leadership side to identify, implement, and improve care solutions achieving the Quadruple Aim in health care delivery in their local market. He or she will bring an unparalleled ability to act as a cross-functional leader internally, collaborating across the enterprise and with current and future payer clients to accomplish our goals.

This is a get into the weeds, build-it and make it better kind of job, requiring high energy, deep engagement, and a strong work ethic. This individual understands the necessity of offering differentiated treatment models for vulnerable populations across a broad chronic illness spectrum and will be able to effectively build will and implement innovative care solutions.

The Market Medical Director must have the availability to step in to the direct patient care when necessary, while providing excellent leadership across critical functional areas.

Key Responsibilities:

• Build and grow a high-performing primary care practice that carries an excellent reputation among communities of patients and the health care delivery ecosystem
• Partner with our Talent Acquisition and local leadership Teams to recruit and hire the best clinician leaders and care team members, orienting them toward a value-based model of care that includes a strong focus on home-based care solutions that take into account behavioral health conditions and social determinants of health
• Devote the necessary time and energy to ensure the most effective partnership with their operational dyad leader (Director of Market Operations) to meet the objective of exceeding customer expectations while in service to your market team
• Meet or exceed market-level quadruple aim targets, including Team Experience/Joy In Work; Patient Experience- Net Promotor Score; Better Care-admission, readmission, quality metrics; Lower Total Cost of Care- MLR, total cost of care reduction
• Support market budgeting and forecasting
• Provide direct supervision, coaching, and mentorship to a team of advanced practice providers (who operate independently) and/or complex care physicians
• Data-driven clinical oversight of multidisciplinary teams in partnership with Complex Care Physicians and Clinical Service Managers
• Deliver timely healthcare services tailored to the needs of individual patients, and in compliance with our high-touch care delivery model
• Direct delivery of home- and community-based care (preventive, acute, chronic care management) on a consulting or continuing basis
• Communicate closely with other healthcare providers so that primary and specialty care is well coordinated, including the use of virtual consult platforms
• Ensure accurate and thorough clinical documentation for all patients
• Lead clinical education and quality improvement activities and meetings at the market level
• Partner with local health plan and risk-bearing provider group clinical leaders to ensure that joint goals are achieved
• Participate in local business development initiatives to facilitate the growth of the primary care practice
• Oversee performance of market collaborating physicians to ensure appropriate clinical audit processes of our APPs.
• Other duties as assigned

Qualifications:

We are searching for a specially qualified health care professional who embodies the following qualities and characteristics: heart and commitment to serve vulnerable populations, passion and perseverance to achieve long-term goals (a.k.a. grit), team-based and social determinants of health orientation, and embrace change in a rapidly evolving health care delivery system. Flexible and dynamic, this self-starting individual will be a creative problem solver with a proven track record of successful implementation of innovative health care delivery solutions. They must possess excellent time management and organizational skills, with the ability to prioritize and multi-task. Additional qualifications include:

• Graduate of an accredited medical school
• Public health, business administration, or health administration studies preferred
• Board Certified in Internal Medicine, Medicine/Pediatrics, or Family Practice
• At least three years of post-residency clinical experience delivering care to complex patients preferred, including in the home and skilled nursing facility settings. Recent or current experience as a hospitalist physician preferred
• Strong knowledge of best clinical practices as they relate to population health management, particularly in the urgent and post-acute care settings
• Must be skilled in delivering care across medical, behavioral, and social needs, particularly for patients living with mental illness and substance use disorders
• Demonstrated ability to collaborate both internally and externally with multi-disciplinary care team members
• Active medical license in the indicated State, or ability to obtain one within 90 days
• Must have current state and federal DEA certification
• Current Certification in AHA or ARC Basic Life Support for health care providers
• Working knowledge of computers and ability to document effectively and efficiently in an electronic medical record system

PopHealthCare / Emcara is an equal opportunity/equal access employer fully committed to achieving a diverse workforce.