Job Information
Rochester Regional Health Manager of Volunteer & Guest Services in Rochester, New York
Description
HOW WE CARE FOR YOU
At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.
- Health & Wellness Benefits starting Your First Day
- Medical, Dental & Vision Programs tailored to Your Needs
- Employee Assistance Program including free Mental Health
- Personal Time the includes Vacation Time, Sick Time & Holidays
- Retirement Savings Programs
- Tuition Assistant & Reimbursement Program
Provides leadership to Rochester General Hospitals customer service programs and initiatives and serves as a resource for others within the organization while building and strengthening the role of Volunteer Services in providing services to improve the quality of care for patients and their families and to improve the volunteer visibility in the community.
STATUS: Full-time
LOCATION: Rochester General Hospital
DEPARTMENT: Guest Services
SCHEDULE: Monday through Friday - Days
ATTRIBUTES
- Bachelor's Degree in human services field, personnel management or related field required.
- 2 years' experience in human services field or volunteer services management required.
- Candidate must have excellent interpersonal and conflict resolution skills; solid verbal and written communication skills.
- Must possess the ability to work independently and creatively, with demonstrated decision-making, facilitation, and negotiation skills.
Working knowledge of Word and Excel required.
- Establish, develop and implement goals and objectives for each department that reflect the mission, vision, and values of the organization and are aligned with the RGH Strategic Plan.
- Seek out the input of patients and their families, department heads, and departmental paid and volunteer team members to identify, develop and implement best practices and services that improve the guest experience.
- Build and maintain effective working relationships with all physician, clinical and non-clinical leaders and team members that interface with the departments.
- Organize, train, direct, supervise, and evaluate the activities of each departments paid employees, in accordance with current Hospital policies and procedures.
- Provides leadership for RGHs customer service initiatives and assists others in improving customer service in their scope of influence.
- Chair and facilitate the Volunteer Advisory Council
- Leaderships over Spiritual Care, Volunteer/Guest Services, Information Desk and Switchboard.
PAY RANGE: $58,458.40 - $80,000.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
Minimum Salary: 58458.40 Maximum Salary: 80000.00 Salary Unit: Yearly