Job Information
Planned Parenthood of Central and Western NY Director of Clinical Services in Rochester, New York
Director of Clinical Services
Rochester, NY (http://maps.google.com/maps?q=114+University+Ave+Rochester+NY+USA+14605) • Health Services
Job Type
Full-time
Description
Director of Clinical ServicesAffiliate Wide - Buffalo, Rochester, or Syracuse Regions
Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment.No matter what.
Diversity and inclusion are core values at Planned Parenthood of Central and Western New York (PPCWNY). PPCWNY recruits exceptional and diverse staff. PPCWNY strives to develop staff into leaders for a diverse and global workplace.
In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, theDirector of Clinical Services (DCS),in collaboration with the Chief Medical Officer (CMO), acts as an affiliate clinical leader, including privileging, supervising, provider consultations and ensuring quality patient care by clinical staff (NP, PA, RN, PCA, PCS). Ensures high-quality medical services are delivered at all health centers through evaluation and performance measurement of providers and programs. The DCS participates as a member of the PPCWNY medical management team; Oversees operations for Care Coordination and Navigation teams.
Essential Functions
Collaborates with CMO to provide medical consultation coverage to clinicians regarding the clinical management of patients.
Collaborate closely with the Health Center Manager and Health Services leadership teams to ensure that PPFA productivity goals for visits/hour, cycle times, clinical staffing ratios and other identified key performance indicators meet or exceed the annual budget
Develops clinical efficiencies to ensure that productivity goals are met
Participates in annual department planning and budgeting
Works with Health Center Operations leadership to analyze and resolve service delivery problems
Collaborates with the Director of Health Services Initiatives & Implementation (DHSII) to implement and oversee new clinical projects and ensure appropriate training of clinical staff
In consultation with the CMO and Director of Compliance, Quality and Risk Management (DCQRM), ensures health center staff understand and comply with organization protocols including medical standards and guidelines, risk management and safety procedures, consent, infection control protocols, pharmaceuticals, CLIA, billing and coding practices, and applicable OSHA safety standards. Collaborate with DHSII to address training needs of clinical support staff
In consultation with the CMO and DCQRM, establishes clinical and administrative protocols, policies, procedures, and practices that meet the requirements of PPFA, OSHA, NYSDOH and federal statutes and regulations, and the regulations and program guidelines of funding agencies
Completes the annual evaluation process with direct reports and provide ongoing coaching
Participates in hiring, motivating, coaching, and training plans for clinical staff.
Develops workflow processes to ensure efficient and patient-focused care
Provides uninterrupted coverage for clinician staff by developing and maintaining an up to date per diem pool and covers in clinic as a clinician as needed.
Works with Medical Leadership team and Health Center Managers to build a creative, innovative, patient and service-oriented culture that allows health centers to achieve customer service, operational and financial goals
Fosters a positive communication environment including eliciting creativity, staff ideas, concerns, and suggestions
Responds to or address escalation of problems/issues as appropriate
Ensures all required training is completed for direct reports and clinical staff and has overall accountability for staff within area of responsibility
Identifies and encourages growth and development of clinical staff
Provides Electronic Health Record assistance in developing new templates and training new clinical staff
Interfaces with the billing department to ensure appropriate use of diagnostic and procedure codes. Monitors coding/billing issues on a regular basis. Attends Revenue Cycle meetings and follows up on documentation and coding opportunities
Supports Director of Health Services Initiatives & Implementation to design, implement and evaluate agency-wide training programs for staff
Provides support to Health Center Managers for resolution of patient complaints about clinical service provision
Provides oversight of on call services and serves as back up on-call provider as needed
Provides direct patient care one day per week
Other Accountability Activities
Represents the agency/department with external committees and groups and on internal teams as requested
Prepare and/or monitors agency (including monthly stats and narrative), state, federal and other required reports as requested
Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation, and others
Participates in affiliate initiatives as needed
Works on other projects as assigned by the VP of Health Services
Performs other duties as assigned
Requirements
Applicants must possess the following qualifications (or equivalent combination of education and experience):
Education—
Must have a current NYS license to practice as a Registered Professional Nurse Practitioner or Physician Assistant
Nurse Practitioners must be board certified by the National Certification Corporation, America’s Nurses Credentialing Center, or the American Academy of Nurse Practitioners; Physician Assistants must be certified by the National Commission on Certification of Physician Assistants
Experience—
Minimum of 4 years’ experience of direct supervision and management in a patient care setting, preferably in family planning.
Must have experience working with Electronic Health Records.
Knowledge, Skills, & Abilities—
Demonstrated success in in building effective work teams with diverse staff
Demonstrated ability to develop and manage efficient and effective clinical operation systems
Proven skills in analyzing and resolving service delivery problems
Proficiency in group and individual training, including skills in setting up training systems and monitoring outcomes
Must have ability to make formal and informal presentations to a variety of audiences (Board, funders, other organizations, etc.)
Must have proficiency with the Microsoft Office Suite of products
Must be able to work independently
Must have excellent communication skills
Must be able to work a flexible schedule and travel to multiple sites, as needed
Planned Parenthood seeks candidates who have demonstrated experience building an inclusive and respectful culture that leverages diversity
Demonstrate a commitment to respecting and learning about the cultural differences, backgrounds, historical traumas, and intersectionality of all colleagues, clients, customers, and vendors
Planned Parenthood seeks candidates who are proficient in two or more languages
Commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision, and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential
Physical Requirements
Ability to lift 25 pounds with or without an accommodation
Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation
Must be able to physically navigate a health setting environment and provide direct care (such as exams), with or without accommodations.
Ability to travel to all agency locations as assigned
Work ScheduleThis is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday with occasional evenings and weekends.
Benefits & CompensationAt PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $106,766.40 to $136,427.20/year. Actual compensation will be determined by experience and other factors permitted by law.In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!
Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.
Salary Description
$106,766.40 to $136,427.20/year