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Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The current openings are as follows:

Department of Pediatric & Adolescent Medicine (DPAM)

The Operations Manager partners closely with pediatric practice leadership and division chairs in managing day to day operations and pursuing division/department specific initiatives. They are responsible for monitoring metrics (access, financial, etc.), collaborating with colleagues and leadership, leading projects, resolving issues and may supervise allied health staff.

Department of Medicine: Division of Nephrology and Hypertension

The Operations Manager serves as a key member of the leadership team and has operational responsibility for a diverse clinical practice. Practice settings include outpatient clinics, five inpatient services, home dialysis, inpatient dialysis and fourteen outpatient dialysis units throughout the Midwest. The OM will partner closely with physician, administrative and allied health leaders to grow and develop the practice in alignment with divisional, departmental, and institutional strategic goals. The OM will have the opportunity to lead a multidisciplinary team and implement efforts related to: practice transformation, automation, quality improvement and operational excellence.

Practice Operations

The Operations manager for Practice Operations will support the modernization and transformation of the patient and staff experience for Mayo Clinic in Rochester. Initial responsibilities include patient and staff arrival, departure, parking and transportation operations, valet services, and Mayo Clinic access card services. This critical role will work closely with Facilities, Bold. Forward. Unbound. in Rochester and other stakeholder groups to improve the experience for patients, visitors, and staff using advanced solutions and technologies. The position requires creative problem-solving, a passion for service, a commitment to continuous innovation, and excellent communication skills.

Bold.Forward.Unbound

The Operations Manager in Bold. Forward. Unbound. in Rochester (BFUiR) plays a key role in leading teams, driving operational and project excellence. This role involves close collaboration with key physician, allied health, and administrative leaders to influence and facilitate future space design and operations. Key responsibilities will include guiding Support Services departments through Schematic Design, partnership with Facilities Project Services, and coordination with other BFUiR teams and stakeholder groups. This role will also supervise allied health staff, provide direction for activation activities, and help lead automation strategies for new built space.

Employee Occupational Health Services

The Operations Manager plays a key role in the successful and efficient delivery of Occupational Health Services to Rochester’s 40,000 employees. The OHS OM is a key leader in multiple OHS programs, including (but not limited to): the annual employee vaccination program, Pre-employment Occupational Placement Assessments (POPAs), drug and alcohol screens, employee appointment scheduling, trouble-shooting, reporting management, and administrative processes. The OM also coordinates with OHS site leaders from across the enterprise to support consistency of service offerings and processes and supervises the data services and administrative support teams.

Division of Medical Oncology:

The Operations Manager in the Division of Medical Oncology will support both the outpatient and inpatient practices within the division. This role involves close collaboration with physician, administrative, and allied health leaders to oversee daily practice operations. Key responsibilities include leading practice improvement initiatives, supporting our 12 tumor groups and two hospital services, and partnering with our other OM to ensure smooth transitions of care into and out of our Chemotherapy Treatment Unit. The Operations Manager will be a key member of our leadership team serving on our Executive and Clinical Practice Committees. Administrative duties include leading multi-disciplinary teams to execute strategic priorities and quality improvement initiatives, fostering staff development, managing change, and ensuring operational efficiency and clinical excellence within the division.

Language Services

Provides in-person and virtual interpreting resources supporting over 200 different languages. The department is composed of 75 staff who provide Interpreting support for patients and the care teams across all spectrums of care including inpatient, outpatient, primary care and ED. The OM position is responsible for the day-to-day operations and works closely with the Medical Director and OA in setting and driving the strategic direction. This position works closely with International and Diversity leaders to further support Mayo’s diverse patient population and strategies and is also engaged with Bold.Forward.Unbound in Rochester.

Department of Radiology: Nuclear Medicine and Breast Imaging

The Operations Manager provides support for day-to-day operations of the Nuclear Medicine and Breast Imaging clinical practice. The OM is a key member of the practice leadership team, partnering closely with physician, allied health, and administrative leaders to ensure success of the practice. The position is responsible for Rochester operations with limited enterprise engagement.

These vacancies are not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

Qualifications

Bachelor's degree is and 2 years healthcare management experience is required.

A Bachelor's degree with a combination of directly-related experience and education may be considered.

Prefer Master's degree in Business or Healthcare field.

Strong leadership, team building, and problem-solving skills as well as demonstrated ability to work collaboratively with multiple disciplines, i.e., physician, administrative, supervisory, and allied health staff.

Must have excellent communication, organizational and human relation skills. Requires excellent decision-making and judgment capabilities. Must have broad based knowledge of office support and computer systems along with spreadsheets, databases, statistics, software knowledge and installation, and accounting practices for budgetary responsibilities.

Clinical degree and licensure if applicable.

Exemption Status

Exempt

Compensation Detail

$100,484 - $150,779/ year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Standard Days M-F

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Ronnie Bartz

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.