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Humana ServiceNow Service Mapping Administrator(remote virtual home office) in Ridgeland, Mississippi


Would you like to design, deploy, and manage ServiceNow Service Mapping solutions while working from home? If so, this position could be for you.

The successful candidate will be responsible for designing, deploying, and managing ServiceNow Service Mapping solutions that meet both current and anticipated requirements.


ServiceNow Service Mapping Administrator


  • Design, deploy, and manage ServiceNow Service Mapping solutions for both on-premise and cloud resources

  • Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-servers

  • Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies

  • Define, create, and manage Service Mapping infrastructure, including patterns

  • Create and maintain Service Mapping-related documentation

  • Design, develop, and deploy new Service Mapping functionality

  • Ensure that Service Mapping is performing as expected

  • Ensure Service Mapping meets it requirements, including schedule scope, schedule completion and CMDB data population

  • Define, create, and monitor Service Mapping health reports and dashboards

  • Identify, investigate and resolve Service Mapping issues in a timely manner

  • Design, implement, and manage Service Mapping integrations with other systems

  • Keep Service Mapping aligned with other methods of populating the CMDB

  • Raise awareness and provide guidance to improve the understanding of Service Mapping and how it updates the CMDB

  • Ensure Service Mapping meets both the current and anticipated scope

  • Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed

  • Communicate technical challenges and solutions to both technical and non-technical audiences

Required Qualifications

  • Comprehensive understanding and background in ServiceNow Service Mapping and how it should populate the CMDB

  • 3 years hands-on experience designing, implementing, and managing ServiceNow Sevice Mapping

  • Experience developing, documenting, implementing, and maintaining ServiceNow Service Mapping governance processes, procedures, policies and related documentation

  • Strong understanding of application architecture

  • Experience mapping large and complex applications

  • Strong understanding of ServiceNow Discovery and how it integrates with Service Mapping

  • Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, Discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)

  • Familiarity with XML and JSON/script language concepts

  • Experience working with IT Application Owners and Enterprise Architecture to ensure effective Service Mapping solutions

  • Experience mapping cloud resources to applications

  • Experience with Java scripting

  • Strong analytical and problem-solving ability

  • Resourceful, takes the initiative to accomplish goals and objectives

  • Excellent communication (written and verbal) and interpersonal skills with technical and non-technical audiences

Desired Qualifications

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (CIS) - Service Mapping

  • ITIL Foundation certified

  • ServiceNow Certified Implementation Specialist (CIS) - Discovery is a plus

Scheduled Weekly Hours