Job Information
Big Cedar LLC Assistant Leisure Sales Manager in RIDGEDALE, Missouri
Location:
Ridgedale, MO
Department:
Sales
Posted:
08/23/2024
Location Name:
Big Cedar Lodge
Wage:
Depends on ExperienceAnnual
Position Type:
Full Time
Shift:
Varies
Position Summary:
Manage the Groups, Vacation Planning and sales departments.
Expected Contributions:
- Protect and drive Big Cedar culture and values in all interactions
- Create a team that consistently meets or exceed conversion and sales goals
- Provide leadership and direction to teams in areas of responsibility.
- Strive to exceed the budgeted sales expectations
Essential Functions:
- Be knowledgeable about Reservations, Vacation Planning and Group booking responsibilities.
- Work in the day-to-day operation for each department.
- Manage the direction of Reservations, Vacation Planning and Groups.
- Generates reports for the Reservations Department.
- Complete associate schedules according to staffing guidelines and budget.
- Develops Associate reviews and departmental meetings.
- Performs any Administrative duties for the Reservations and Vacation Planning Department.
- Ensure all reservations are accurate and guaranteed.
- Assist in resolving all guest dissatisfaction issues.
- Will perform other duties as required.
- Maintain a highly motivated, knowledgeable staff that performs with little supervision that are extremely sensitive to guest needs and are consistently seeking to assist and upsell guests.
- Closely monitor labor and keep it in line with budget adjusting as necessary to ensure that the department is meeting payroll/sales goals.
- Monitor and record daily sales from previous day. Compare night audit totals with Run It totals and handle any corrections through accounting.
- Monitor Assistant Managers performance
- Assist in setting budget goals and held accountable for achieving target goals
- Monitor and evaluate call conversions and abandoned rates and holds team accountable
Candidate Profile:
Education and Experience
- 4 year degree in a related field preferred
- 5+ years management experience strongly preferred
Skills and Knowledge
- Writing- Communicating effectively in writing as appropriate for the needs of the audience.
- Basic Computer Skills- Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
- Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Personnel and Human Resources- Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Law and Government- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
- Clerical- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Analytical/Critical Thinking- The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
- Education and Training- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Customer and Personal Service*- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Number Facility- The ability to add, subtract, multiply, or divide quickly and correctly.
- Originality- The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
Management Competencies
- Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment.
- Aligning Performance for Success- Skilled at focusing and guiding others in accomplishing work objectives.
- Building a Successful Team- Skilled at building a cohesive team and facilitating goal accomplishment.
- Building Trust- Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
- Communication- Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
- Customer Focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
- High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
- Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
- Problem Solving / Decision Making- Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
Instruct and assist with specialized Workshops, which may be conducted at The Ozark Mill, Finley Farms, and ot