Job Information
Bon Secours Mercy Health Physician And Provider Relationship Manager - Strategy - Richmond in Richmond, Virginia
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Primary Function/General Purpose of Position
The Physician and Provider Relationship Manager will actively engage with physicians, providers, employers, and other healthcare entities to improve how the organization delivers care and becomes the most trusted healthcare system in the community. Ensures key customers are aware of the types of programs and services offered to our patients. Facilitates the communication and service resolution between market/network/medical group leaders and physicians/providers/employers. Proactively maintains and/or strengthens the physician/provider/employer relationship to optimize the satisfaction and care experience for patients.
Essential Job Functions
Responsible for creating, maintaining, strengthening and retaining relationships with area physicians, providers, and employers to support population health, market operations and medical group strategies and services.
Solicits physician, provider, and employer feedback regarding quality, experience, access, and capability of services offered by our network of care, routing to appropriate acute, ambulatory, physician practice or other operational personnel for management as needed. Performs ongoing follow up with physician/provider or designee.
In collaboration with leadership, creates a targeted call plan that prioritizes account/contact list and maintains a service/educational rounding schedule to visit with physicians, providers, and employers in person.
Maintains detailed notes and activity as well as ongoing updates to contact listing within sales customer relationship management application.
Possesses key local healthcare market knowledge across the organization and within the assigned business region.
Develops a deep understanding of all services provided by our network and ability to educate area physicians and providers on these services.
Develops awareness of service line branding messaging and collaborate with Marketing on aligned messages to the community.
Strict adherence to Corporate Ethics and Compliance standard, Stark and Anti-Kickback laws and regulation, non-compete/non-solicitation.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education
Bachelor’s degree in business, marketing, education, or communications (required)
Master’s degree in business, marketing, education, or communications (preferred)
Work Experience
2 years experience in sales, customer service, education, or marketing (required)
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com