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Truist Mortgage Servicing Project Manager I in Richmond, Virginia

Req ID: R0046775

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Applies advanced-level knowledge of the project management discipline to plan, monitor and manage internal projects of medium to large size and of moderate to high complexity from initiation through completion. Work requires knowledge of the primary discipline plus a broad understanding of active initiatives and the functioning of the assigned work team, LOB and Truist overall. Solves complex problems and takes a new perspective on existing solutions. Implements improvements to existing processes and methodologies and work flows to enable the team/department to work more efficiently and to stay within project timeline, budget, and scope. May include leading projects or project steps within a broader project or have accountability for ongoing activities of objectives. Acts as a resource for colleagues with less experience. Work is generally self-directed with minimal guidance and is determined by workflow and project responsibilities.

Mortgage Servicing Experience Strongly Preferred

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Leads or coordinates project planning activities for medium/large, moderately/highly complex projects to devise a feasible plan that achieves the goals and objectives of the project and aligns with the business strategy. Defines problems and scope parameters, organizes project teams, assigns individual responsibilities, develops project schedules and milestones, identifies structures of authority and processes for decision making, and determines resource requirements. Understands and articulates the expectations for the project deliverable/s and ensures shared understanding within the team. Establishes and maintains relationships with all stakeholders and manages resources throughout the entire project. Measures project performance using appropriate systems, tools and techniques. Reports on the status of projects including key performance indicators (KPIs), cost, timing, and staffing. Troubleshoots and manages activities to ensure adherence to internal and external quality standards. Performs risk management to minimize project risks. Identifies/resolves obstacles to completing project on time and within budget. Recommends schedule changes, cost adjustments or resource additions when necessary. Uses appropriate verification techniques to manage changes in project scope, schedule, and cost. Creates and maintains comprehensive project documentation. Identifies and resolves moderately complex issues, reports and escalates to management as needed. Serves as an individual contributor with responsibility in a professional or technical discipline or specialty, but may serve as a resource for lower level professionals.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience 3-5 years progressive related experience in either a consulting, project management or process improvement related role. Advanced understanding of project management framework and methodologies. Developed skills and experience in developing and implementing processes, standards and operational plans that will have an impact on the achievement of functional results. Demonstrated leadership in the implementation of complex projects and issue resolution. The ability to communicate with and influence others, conduct difficult negotiations and manage to stringent timelines for project deliverables. Advanced cost and risk management skills. Demonstrated understanding of business and technology organization, resources, priorities, needs and policies. Demonstrated ability to make decisions under pressure and bring clarity to ambiguous assignments. Demonstrated ability to effectively manage time, delegate and problem-solve. Working knowledge of business matters, finance, planning, and forecasting.

Preferred Qualifications:

Advanced degree in a relevant field of work (e.g., MBA) and/or Project Management Professional (PMP) certification Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies Experience implementing small-medium/moderately complex initiatives across a matrix organization Knowledge of management and planning systems theory and practical application to complex initiatives Experience with financial measurements and metrics Financial Services experience

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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