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Westrock Company Account Representative in Richmond, Virginia

Account Representative - Richmond, VA

The opportunity:

The Account Representative is responsible for successfully managing customer accounts and the day-to-day operations of the order fulfillment process for WestRock’s Beverage accounts. Responsibilities include order management, inventory order management for ongoing business, quoting new business, and serving as the main point of contact for customer inquiries on status of accounts, orders, and shipments. Providing this service requires total knowledge and understanding of sales policies, business plan goals and customer requirements.

This role is a great entry point into the world of packaging, providing opportunities to advance and learn alongside accomplished leaders in the industry. You will collaborate with a close-knit team and with cross divisional contacts to learn our business.

How you will impact WestRock:

  • Assist sales team by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities

  • Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to customer expectations

  • Ensure total customer satisfaction and on-time delivery by coordinating and processing daily delivery schedules with scheduling and the shipping department and communicating same with sales, management, and the customer

  • Play a part in determining the best supply chain solution to maximize service and minimize costs

  • Manage and track customer warehouse product to ensure availability and min/max levels while managing overruns and underruns. Analyze monthly usages and re-stocking per customer

  • Address customer complaints and questions seeking aid from sales and management as necessary

  • Maintain proper checks and balances for optimum cost benefits relative to margin and customer pricing

  • Understand cost information and identify opportunities for cost containment and margin improvement; ensure accurate product pricing for invoicing

  • Negotiate win-win solutions for customers’ order fulfillment, if necessary, to accommodate for production and shipment delays

  • Ensure our customers get the quality, consistency, and responsiveness they deserve

What you need to succeed:

  • Experience in Customer Service or Account Management within a manufacturing environment

  • HS or GED is required; Bachelor’s in Supply Chain, Transportation, Freight, Logistics, or equivalent experience is highly desired

  • Proficiency in MS Office Suite, and the ability to learn multiple system interfaces

  • Proficient in the use and operation of BPCS / Business Planning and Control System software

  • Excellent communication skills, excellent problem-solving skills, able to react within a rapidly changing environment

  • Detail-oriented and able to analyze various sources of information that are relevant to the business

  • Must have the ability to perform several tasks concurrently with ease and professionalism

What we offer:

  • Corporate culture based on integrity, respect, accountability, and excellence

  • Comprehensive training with numerous learning and development opportunities

  • An attractive salary reflecting skills, competencies, and potential

  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com .

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

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