Job Information
Olympus Corporation of the Americas Customer Service Representative - Sales, Level II in Richmond Hill, Ontario
Working Location: ONTARIO, RICHMOND HILL
Workplace Flexibility: Hybrid
For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy.
Learn more about Life at Olympus (https://www.olympusamerica.com/careers) .
**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.
Job Description
Richmond Hill, Ontario - The Customer Service Representative – Sales, Level II, in addition to continuing to be responsible for the daily functions of a Customer Service – Sales, Level I, will also be responsible to provide additional handling of complex order management requests. They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
Job Duties
Provides accurate and timely delivery of the following to customers or internal staff. This would include, but not be limited to:
Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
Maintain a minimum of 98% "error free" cases
Order Entry and Order Confirmations
Pricing Issue follow-ups
EDI/GHX Order Management
Credits and Return Requests
Order inquiry requests
End of day Sales reporting
Specialize tasks would include the following based on sales division/ERP System:
Chemical Invoicing o Integration Order updates
Pending Approval order follow-up
ETA updates to customer
Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer’s inquiry.
Maintain accurate logging of all customer related information and inquiries in Customer Service related databases.
Ensure daily KPI’s expectation are met or exceeded.
All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned.
Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests.
Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements.
Offer continued support and timely follow up.
Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
Perform other related duties and/or work as assigned.
Job Qualifications
Required:
Post-secondary Degree/Diploma is required.
Minimum of 1 years relevant work experience dealing with Customers is required (Retail or Service).
Bilingual English-French proficiency in speaking, reading, writing abilities are required.
Experience with, Datasweep, SalesForce Service Cloud, Netsuite or SAP is necessary.
Must possess the ability to work flexible hours.
Preferred:
Medium to advanced Microsoft Office skills are preferred.
Excellent communication skills are desired.
Strong organizational skills are essential.
Extremely detail oriented is necessary.
Motivated, results oriented and persistent is necessary.
Must be proactive/take initiative.
Maintain a positive attitude and work well within a team environment is desired.
Must handle stressful situations in a fast paced environment.
Effectively prioritize workload/time management is desired.
Excellent verbal and written communication/customer service skills are preferred.
Why join Olympus?
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings you can count on:
Competitive salaries, annual bonus
Comprehensive medical benefits and pension plan
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance
Connected Culture you can embrace:
Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Diversity Equity & Inclusion Initiatives including Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance
Are you ready to be a part of our team?
Learn more about our benefit and incentives (https://www.olympusamerica.com/careers/benefits-perks) .
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .
Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Applicants with Disabilities:
As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Service