Job Information
Astrix Technology Customer Service Supervisor - Bilingual in Richmond, British Columbia
Customer Service Supervisor - Bilingual
Clinical
Richmond, BC, CA
- Added - 25/06/2024
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Our partner is known for their work supporting environmental challenges, industrial processes and agricultural needs with their unique solutions. They are looking for a Customer Service Supervisor to oversee processes across customer service teams, order processing, load dispatching, and resolving customer issues. As the primary resource for Customer Facing CSRs, this individual will lead, develop, and ensure customer service processes are met and provide transactional support as needed.
Direct Hire Opportunity (Remote)
Salary: $45-$55k
Responsibilities:
Supervise, mentor, and develop Customer Facing CSRs to improve their skills and decision-making capabilities.
Lead collaboration cross-functionally, across teams withing Sales and Operations.
Create and monitor key performance indicators (KPIs) to assess customer service effectiveness.
Assist the Customer Service Manager in applying standards and procedures.
Oversee workload and performance, addressing training and development needs.
Identify and implement process automation and continuous improvement opportunities.
Support the adoption of new systems and updates to reporting.
Provide support for customer service cross functionally across different locations and department, in addressing customer issues
Assist in training and performing cross-functional duties within the department or region.
Handle customer orders and coordinate delivery with carriers.
Ensure accurate and timely processing of manual bills of lading and railcar billing.
Work with the Supply Planner and Sales team on short-term demand planning.
Manage business process support and develop standard operating procedures.
Requirements:
5-7 years of experience in Customer Service, Inside Sales, and Transportation.
Proven abilities in team development, mentorship, and leadership.
Exceptional communication and time management skills.
Proficiency in JDE Order Management, Transportation, and business process tools (Cognos, MS Office, Graymont Customer Portal).
Travel up to 20% of the time.
Bilingual French required.
INDBH
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.