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Genesis10 is seeking a Technical Support Analyst - 1st shift for a contract position with our client in Richfield, MN. Responsibilities: Shift: Monday-Friday 9am-5pm Hybrid, Wednesday is a required day onsite Answer in-bound calls for supported projects Create incident tickets for each call received and additional tickets as needed for defined scope activity Assist deployment field resources with troubleshooting issues Coordinate deployment field resources task work flow to ensure timely completion of all tasks within project scope Track completion of scope and receipt of required deliverables Remotely support and image retail hardware IT equipment following provided support knowledge Monitor for and handle incident/informational tickets assigned by other groups or systems Make out-bound calls as required to resolve incident tickets, working with retail store employees and other support groups (to include DOC and Best Buy L2/L3 support groups) Assist with testing of all knowledge, process and procedures Qualifications: Advanced knowledge of Microsoft Office tools Six to twenty-four months of intermediate technical retail environment hardware (ex. desktop, POS, printers, handheld scanners, IP cameras) and software knowledge required Previous remote retail and deployment experience required Ability to work various shifts in 24/7/365 support operation Perform additional tasks as requested by DOC Leads and DOC Manager If you have the described qualifications and are interested in this exciting opportunity, apply today! Genesis10 provides access to career opportunities with over 40 clients in the Twin Cities. As the #3 ranked firm for Business and IT consulting in Minnesota, we offer a variety of opportunities whether you are looking for contract, contract-to-hire, or permanent positions. Let's connect today! Benefits of Working with Genesis10: * Medical and dental insurance available- including HSA * Bi-weekly payroll * Established consultant re-marketing program with our 50+ local clients! * 401k plan * Downtown Minneapolis/St. Paul parking allowance * Delivery Director for employee success and support * Referral program with the opportunity to earn additional income About Genesis10: Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com "Genesis10 is an Equal Opportunity Employer, M/F/D/V" #DIG10-MN Genesis10-74123698 Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran