Job Information
Fujitsu Quality Engineer I/II in Richardson, Texas
About Fujitsu Network Communications, Inc.
Join us, Fujitsu wants innovators like you! Fujitsu Network Communications, Inc. is part of the global Fujitsu group of technology companies. We’re bringing the power of Digital Transformation (DX) to the network operators, communications service providers, and internet content providers that keep the world connected. We combine 30-plus years of expertise in multivendor network technology with customer service excellence and best-in-class network hardware, software, and services as we design, build, operate, and maintain the critical infrastructure for wireless and wireline communications. The Fujitsu group is committed to doing the right thing, as well as to supporting the communities where we do business. We’re also a diverse, inclusive, and innovative workplace that achieves together. We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way. See what working at Fujitsu looks like at https://www.linkedin.com/company/fujitsu/life/americas/ . For more information, please visit http://us.fujitsu.com/telecom .
Req ID:16006
Corporate Quality team in our Richardson, Texas office is looking for a Quality Engineer to join our team. In this role, you will be responsible to help drive innovations and improvements within our quality processes, monitoring and reporting internally and externally on our deployed product reliability performance related to our Wirlesss and Disaggregated Optical Solutions. Manage vendors as required and help dirve improvements as necessary. Role includes but is not limited to identification of system deficiencies, focus on customer satisfaction, driving issue resolution and use of analytical methods and tools for driving process improvements and vendor management.
Ideal candidate for this role will:
Able to learn/understand basic system architecture and operation to identify issues and help drive resolution
Work with and help establish new analytic methods for identification of potential hardware/software deficiencies
Support existing products deployed in the field with quality monitoring and issue resolution
Perform data analysis and help drive continuous improvements and improve customer satisfaction
Collaborate with business teams (software and hardware engineering, PLM, BU's…) teams to identify and report issues and final resolution status to key stakeholders
Participate in the development of processes and procedures for reporting of metrics
Vendor management and driving corrective action process to manage customer issues
Able to communicate effectively with customers (internal and external)
Attend/lead required departmental and project meetings
QUALIFICATIONS:
Bachelors or master’s in industrial or Electrical Engineering or related field (Masters a plus)
1-3 years’ experience
Proficient in Microsoft Office Tools with emphasis on Excel and PowerPoint
Proven ability to contribute in a collaborative environment
Use of data analytics for data mining and identification of issue resolution
Able to utilize and analyze s/w and h/w bug tracking internal system
Experience in delivering effective presentations
Excellent written and verbal communication skills
Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $69,357.40 to $99,082.00 USD. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance.
As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, 401K, and other benefits.
At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.
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