Job Information
Bob's Discount Furniture LLC Office Associate - Guest Support in Reynoldsburg, Ohio
Job Summary The primary function of a Bobs Squad Support Associate is to represent Bob's Discount Furniture and its products with honesty and integrity while providing exceptional support to guests through all stages of their journey. The goal of the Sales Support Associate is to support the omnichannel experience and to identify root causes of issues to assist stores efficiently in a timely manner. Who We Are At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states. How We Will Support You At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more. Benefits & Perks- We've got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer: Feeling under the weather, we've got you covered! We offer Nationally provided Medical, Dental and Vision Insurance Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday 401(k) Profit Sharing Plan with a Generous Company match! Pet Insurance to help keep your furry friends happy and healthy Life insurance - Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well! Financial Planning, Voluntary Legal Benefits and Wellness Plans We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day! Additional Employee Discounts through the "Hays Perks discount program" offering hundreds of online discounts from your favorite merchants. And so much more! Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun. DIVERSITY IS A CORE VALUE AT BOB'S At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers. Responsibilities Be consistently positive, enthusiastic, and respectful in all interactions with guests and co-workers. Accurately and honestly represent all company policies, products, and services, to help the store reach quantitative goals the "BOB'S WAY," bringing his positive image and energy into all service situations. Update guest orders into the system accurately and completely across all store locations using BobsBoost. Accurately process payments; be responsible for security of cash and other legal tenders in the store and on the phone. Ensure the company's assets are properly cared for and in