Campus Pride Jobs

Director Store Operations – Field Enablement

Brand: Bath & Body Works

Location: Reynoldsburg, OH, US

Location Type: Hybrid

Job ID: 04BR4

Job Area: Store Operations

Employment type: Full-time

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

The Director of Store Operations for Field Enablement leads a team responsible for the planning, coordinating and delivery of pivotal initiatives that drive our short, and long-term enterprise growth strategies through field evolution. The work includes collaborating with enterprise leaders and business partners to understand the vision of our strategic roadmap, preparing key functional teams for future impacts to operational processes and the customer and associate experience, while continually assessing operational opportunities, organizational change, and risk to daily operations.

Responsibilities

• Leads implementation of strategic company initiatives, and new and emerging concepts that drive enterprise growth through the field organization. This includes ongoing evolution of the field operating model, and customer initiatives related to Big Rocks and Office of Excel-eration.

• Develop and deliver comprehensive, integrated operational processes crafted to operate stores optimally and efficiently.

• Collaborate and partner with cross functional teams across the enterprise to identify and create solutions for impacts to the omni channel experience, including in areas of brand growth like loyalty, BOPIS, universal cart, checkout experience, etc.

• Optimize and evolve existing workstreams based on feedback and emerging capabilities (Store Operating Model evolution, Loyalty 2.0, Payment/PLCC, etc.)

• Identify and lead enablement opportunities for the field. Future opportunities include implementation of Artificial Intelligence, customer personalization/clientelling, language translation services, Mobile/Self-Check-out, Service Now use cases, and more

• Bring innovative thinking and leadership to key business initiatives that result in outstanding customer experiences and key measurable outcomes.

• Evaluates capabilities to simplify and operationalize store roles – including the management of workload and role testing (reactive and initiative testing) in stores.

• Represents store operations on taskforce and committees including those related to future state, long range planning (technology, workforce planning), Win At Christmas / Holiday, etc.

Qualifications

• Demonstrated experience (8+ years) in stores, operations, and retail environments.

• Excellent project management skills and can lead multiple initiatives simultaneously.

• Strong leadership and people management skills, with experience leading and developing a team of cross-functional professionals.

• Experience building and scaling teams and systems

• Ability to demonstrate strong interpersonal/influence skills in dealing with all levels, develop relationships within the organization, and leverage partners to assist in goal achievement.

• Excellent analytic, problem solving and coaching skills, with the ability to take a thoughtful, data-driven approach to addressing challenges. Can see the big picture and spot patterns across seemingly disparate ideas/actions.

Core Competencies

• Lead with Curiosity & Humility

• Build High Performing Teams for Today & Tomorrow

• Influence & Inspire with Vision & Purpose

• Observe, Engage & Connect

• Strive to Achieve Operational Excellence

• Deliver Business Results

Benefits

We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.

View Benefits Information (https://careers.bathandbodyworks.com/en/about-us/benefits/)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

Application window will close when all role(s) are filled.