Comcast Sr. Director, Foundations Portfolio Management in Reston, Virginia
Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
The CXT Foundations group creates UX Component and Platform capabilities to power Customer Experiences across Residential Services. The Foundations Group is composed of the Customer and Employee UI, Customer Engagement, Customer & Identity, and Core Services domains. These teams partner with the business to deliver consistent, effective, and simple customer interactions across channels.
The Senior Director for Portfolio Management offers a unique opportunity to make a significant impact on the Foundations organization. As the Senior Director for the team, you will be expected to be a force-multiplier, focusing on managing priorities, overseeing group operations, and focusing on team building and motivation. You will be a key member of the team, responsible for using strong analytical / strategic thinking to identify areas for optimization. You will also use strong communication and interpersonal skills to influence technology and business stakeholders across TPX, XGIE, and Comcast Cable.
Provide strategic leadership and executive oversight for program and portfolio management across the Foundations group.
Build a vision for Agile Delivery in the Foundations portfolio; instill it within the leadership team; and ensure it is broadly communicated internally and to business / product partners.
Facilitate and coach Agile and DevOps best practices within the Foundations Group and influence adoption of Agile delivery practices within business partner processes resulting in measurable improvement of Agile delivery
Identify best practices and lead continuous improvement efforts across Agile Delivery and Portfolio Management
Provide inspirational leadership for a team of Portfolio Managers, Program Managers, and Scrum Masters
Consistently elevate new and up-and-coming talent to perform in stretch roles, crafting the next generation of leadership
Celebrate individual and team successes with appropriate recognition across the organization
Build and strengthen relationships with Residential Services portfolio management team and business partner program managers
Establish governance structures which empower delivery teams and provide group visibility into change management process and impacts
Lead Portfolio Management activities, including Capacity Management; Quarterly planning; Tracking Business Value Outcomes; Defining and reporting on metrics across the organization; and aggregating delivery execution status against commitments
Oversee group operations including Communications, Finance, Recruiting, and Team building and motivation
Develop cross-functional plans, objectives and strategies. Interprets company and department goals into functional goals and strategies.
Oversee staffing, including recruitment and retention, leadership and professional development and performance management.
Oversee training, hiring, performance management and development of staff. Performs staff performance assessments, salary reviews and bonus awards.
Work with other organizations to continuously improve business processes.
Keep abreast of new developments in project management methodologies, agile practices, best practices, industry standards and strategic technology focus as appropriate.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
10 Years +
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.