Job Information
SOS International LLC Practice Area Lead / Program Manager III in Reston, Virginia
Overview
SOSi, a leader in delivering transformational technology, operations, and logistics solutions to federal defense, civilian, and intelligence agencies is seeking a Social Services Practice Area Lead to support multiple, dynamic, and varied existing programs and new business opportunities within our Civil Solutions business unit. This position reports directly to the business unit Vice President and is a senior leader within the team. This position also works closely with the Vice President of Business Development and the Capture Director supporting Civil Solutions, as well as other senior leaders and managers across the business unit.
Essential Job Duties
Perform new business activities (e.g., thought leadership, customer engagement, business development, solutions development, and proposal development) in the Healthcare and Wellness (HCW), Case Management & Administration (CMA), and Emergency Response & Recovery (ERR) services lines to help grow the overall business and improve market position and posture across the competitive landscape.
Provide subject matter expertise and direct support to senior leaders and program managers in the business unit to assist them in operational, financial, and administrative performance to meet external and internal stakeholder requirements and expectations.
Lead social services solutions design, development, deployment, sustainment, optimization, and innovation to fulfill specific customer requirements for existing and new business.
Assist with building and deploying foundational human services capabilities that can be utilized to augment, enhance, and/or automate operational processes across the enterprise.
Identifies new business opportunities and performs business development activities including the writing, preparation, and review of management, technical and cost proposals.
Provides support to other Practice Area Leads and Program Managers on matters related to the operation, management, and business development of their programs.
Organizes, directs, and controls operational and administrative staff activities to meet client (external and internal), contract, and designated Program Management Office (PMO) requirements.
Manages and is responsible for the success of one or more social services (with a focus on HCW and CMA) capabilities and solutions programs, projects, and/or initiatives.
Assists with preparation and negotiation of subcontractor agreements and proposals.
Develops, reviews, coordinates, and resolves problems related to contractual, operational, and administrative requirements for assigned programs, projects, solutions, and initiatives.
Assures quality of capabilities and solutions (e.g., products, services) and deliverables, including participating in reviews, audits, and site visits; relevant capabilities include:
Counseling & Supportive Services
Preventive Care
Emergency Care
Behavioral and Clinical Health
Education, Recreation & Welfare
Others as identified to support organizational, operational, and business objectives
Reviews and verifies data in monthly status reports including work completed, deliverable schedules, funding balances, and problems resolved.
Ensures compliance with relevant corporate and government policies.
Participates in special projects (e.g., ISO 9001 and CMMI certifications, workforce development planning, etc.) as required.
Minimum Requirements
Bachelor’s degree in social work or related discipline, and a master's in social work as part of the LCSW
Licensed Clinical Social Worker (LCSW)
Ten or more years as a Program Director of a medium to large non-profit or for-profit organization providing social services to at-risk communities, preferably with state and federal grants and contracts development and execution.
Portfolio, Program, and/or Operations Management experience in the human services, medical services, behavioral and clinical and other related social services domains supporting complex resource and fulfillment operations involving dynamic work requirements.
Senior managerial and/or executive experience in new business development, growth, and market development and positioning.
Must have exceptional research, writing, and briefing skills.
Setting organizational goals, managing budgets, establishing protocols and guidelines, liaising with external and internal parties, and developing strategies to optimize operations.
Direct experience working at shelters or care facilities with responsibility for monitoring the daily operations.
Broad and deep experience leading interdisciplinary project teams across the capability development and business life cycles.
Expert knowledge and working experience with social services, case management and administrative processing within humanitarian assistance, refugee resettlement, and immigration support services environments.
Experience driving process and technological advancements to gain efficiency in the management of programs, projects, solutions, and initiatives.
Preferred Qualifications
PMP or PgMP certification strongly preferred, but not required.
Federal Grants and Contracts
Nonprofit and Not for Profit Organizational Structure, Operations, and Communications
Work Environment
The percentage of time allocated to each responsibility will shift as the unit matures. During initial operational capability, the ideal candidate must be flexible and able to manage multiple tasks in tandem across development, management, and operations. As the unit approaches full operational capability, the majority of time will be allocated to new business activities.