Job Information
ICF 2025 Summer Intern, Customer Insights and Behavioral Science (Bachelors, Remote) in Reston, Virginia
Description
Ready to make a difference?
To support the Customer Insights Team, we are seeking an Intern, Customer Insights and Behavioral Science to work and learn within our Utility Programs and Services (UPS) division. The Intern will support qualitative and quantitative research under the guidance of the larger Customer Insights and Behavioral Science team at ICF. Research findings and insights are used to inform and enhance the work done by ICF program implementation and marketing teams to provide solutions for our utility clients. In this position, you will work on a range of research projects focused on the development of new information and insights using best-in-class research practices.
Our 2025 Summer Internship is a 10-week, full-time program that generally begins in early June and concludes by early August. The internship can be fully-remote from any U.S. location (preferably Colorado). At this time, we are unable to provide relocation nor housing assistance.
What you will be doing:
Supporting quantitative data collection research activities including sample design and online survey instrument development.
Supporting qualitative customer research including in-depth interviews, triads, user testing, and customer journey mapping involving the development of interview guides, and sampling designs.
Conducting analysis and reporting identifying key themes describing the importance or value of those findings in solving program challenges.
Using data visualization in creating infographics, customer journey maps, and other creative materials and power point presentations.
Applying strong writing and communication skills including the ability to write concise and impactful reports.
Minimum Qualifications:
Currently enrolled in a Bachelor’s degree program with an emphasis in environmental science, energy, public policy, social science or a related field (with an anticipated graduation of August 2025 or later)
U.S. Citizenship is required due to federal contract regulations
Preferred Qualifications:
Interest in energy efficiency, clean energy, and/or demand response programs Strong organizational, analytical, problem-solving, decision-making and research reporting capabilities.
Strong verbal, interpersonal, and written communication skills
Ability to take initiative and work well independently and remotely
Experience with MS Office Applications (Word, PowerPoint, Outlook, Viso, and Excel)
Knowledge or experience in survey research software (Qualtrics) and data analysis software (SPSS, R, etc.), a plus but not required
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process (http://careers.icf.com/us/en/accommodations) .
Read more about workplace discrimination rights , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$32,591.00 - $55,405.00
Nationwide Remote Office (US99)