Campus Pride Jobs

Requisition Summary PACCAR Global Aftersales Technology team is revolutionizing the vehicle Aftersales experience with the development of innovative technology and services for our customers and dealers. The Aftersales Technology team is hiring a Product Manager for diagnostic tools and strategy. This role is responsible for managing the strategic vision for Aftersales integrated diagnostics working alongside the appropriate technical teams to identify solutions to achieve the vision. This is a dynamic, collaborative role. The successful candidate will work across multiple organizations to understand market fit, customer needs, business goals, legal considerations, and competitor offerings. They will work closely with other PACCAR Divisions to establish a common business case for on and off board diagnostic tools. This position reports to the Director of Aftersales Technology and is based out of Renton, WA or Lewisville, TX. Job Responsibilities * Develop business case and plans and present to executive leadership for approval. * Represent voice of customer, define customer experience, and requirements for Aftersales diagnostic tools. * Develop go-to-market strategy, value proposition, including launch and captivity tactics for future products/services. * Delivery of business objectives integrated service experience products and services. * Function as Product Owner for Diagnostic Tools and other Aftersales projects as defined. * Drive customer value, dealer adoption, and dealer efficiencies. * Work within global cross-functional teams. * Aligns Aftersales Integrated Service Experience strategy, products, services, and processes, with Kenworth, Peterbilt, DAF, KENMEX and PACCAR Parts division strategy and goals. * Manage the relationship between business partners, project teams and vendors. * Work closely with Division Aftersales, Product Planning and Sales & Marketing teams to align product roadmap initiatives. * Engage with Customers to ensure their experiences and needs are evaluated and met. * Analyze Customer behavior and initiate proactive improvement proposals to cross divisional executive management. * Participate in workshops to scope projects and gather detailed product requirements. * Provide high level user stories (or Epics) to project teams and assist in budget and resource estimates for delivering new products/services or enhancements. Background & Qualifications * Bachelor's degree in Business or Engineering fields of study required. * Master's degree and Professional certifications preferred. * 7+ years' Experience in Automotive, Commercial Vehicle, or related mechanical field required. * Knowledge of vehicle diagnostic, repair and service management process preferred. * Engineering and/or heavy duty service technician experience preferred. * Knowledge of the principles of product management and processes of transport companies and dealerships. * Proven leadership, analytical and business development skills. * International work experience desired * Domestic and International travel is required. Skills / Competencies Candidate should be willing to make use of industry standard processes and techniques and be resourceful in solving complex technical problems. * Familiarity with agile way of working. * Excellent interpersonal, presentation skills and ability to influence others. * Demonstrates ability to perform multiple tasks in a fast-paced, results-oriented environment, and responds dynamically to shifting priorities. * Technical aptitude and ability to succinctly communicate technical topics. * Commercial truck product knowledge strongly preferred. * Demonstrates independent judgement and high leadership potential. * Competence in the use of personal computer software such as word processing, database, and spreadsheets. * Six Sigma training preferred. <