Job Information
SAIC Drupal Web Content Specialist in REMOTE WORK, Virginia
Description
SAIC is seeking a detail-oriented and proactive Drupal Web Content Specialist to join our team. This individual will be responsible for promptly responding to content update requests and service tickets through ServiceNow and ADO, updating and managing content on Drupal websites, and ensuring that all content adheres to Section 508 and WCAG accessibility standards. The ideal candidate will work closely with federal staff, mission office stakeholders, contractors, and grantees, demonstrating strong communication skills and professionalism. This is a great opportunity to work on meaningful projects with a dedicated team and contribute to maintaining a compliant and user-friendly digital experience for a variety of audiences.
Key Responsibilities:
Ticket Management (ServiceNow): Receive and promptly respond to service tickets via ServiceNow, ensuring all tickets are handled within established service level agreements (SLAs)
Content Updates (Drupal): Update and manage content on Drupal websites, including working with nodes, blocks, layouts, and Drupal taxonomy.
Projects and Content Migrations: Complete work on ADO stories related to new site launches, content migrations, or other projects as assigned.
Accessibility Compliance: Ensure that all web content, including tables, documents, and multimedia, complies with Section 508 and WCAG accessibility standards.
Professional Communication: Interface professionally and regularly with federal staff, mission office stakeholders, contractors, and grantees to gather requirements, provide updates, and address concerns.
Collaboration: Work closely with internal teams and external partners to ensure content accuracy, consistency, and quality across the web platforms.
Responsive: Respond promptly to inquiries on company messaging platforms such as Microsoft Teams and Cisco Jabber.
Qualifications
Required:
BS and 5 years of related experience (4 years experience in lieu of degree)
Basic familiarity with Drupal CMS, including content management, nodes, taxonomy, blocks, and layouts.
Experience with ServiceNow, Azure DevOps (ADO), or similar ticketing systems is a plus.
Understanding of Section 508 and WCAG standards for web accessibility.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Excellent communication skills and a professional demeanor in working with diverse stakeholders.
Ability to work in a fast-paced environment and meet strict deadlines.
Desired:
Previous experience in content management or a related role.
Familiarity with HTML/CSS for basic content formatting.
Experience in a federal or government contracting environment is a plus.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2412090
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability