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Job Description Summary

Owns the program management and implementation process for GEHC Women’s Health, including sales order review, required documentation review, project planning, resource coordination, installation support and escalations resolution. Delivers completed projects on-time to meet business requirements and ensure customer satisfaction.

Job Description

Roles and Responsibilities

• Act as the primary liaison and POC between GE internal, third party and the customer teams

• Drive customer satisfaction and process productivity during the installation process

• Responsible for completing projects on time and driving revenue growth

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Strategically plan Breast Imaging and Women’s Health product installations while guiding the customer through the implementation process to include network/IT preparation, physical room preparation, and MQSA/FDA regulations

• Identify, escalate, and resolve issues, which might affect customer satisfaction, project schedule and/or GE operational targets

• Work cross functionally with sales and services teams while owning the program management and implementation process for GEHC Women’s Health

• Lead process improvement initiatives

• Acts as a resource for colleagues with less experience. Explains information; developing skills to bring team members to consensus around topics within field.

Required Qualifications

• BS/BA or Associates 6 years of technical field or project management experience

• 2 years’ experience in cross-functional product development / integration, product support, or project management

• Ability to work effectively across functions to deliver results and execute multiple commitments within the Global Environment

• Ability to manage multiple projects simultaneously

• Ability to forecast and deliver on a schedule to meet quarterly revenue targets

• Willingness to travel on occasion to key account customers

• Demonstrated customer service experience working in a clinical environment. Candidate should be comfortable in a physician and clinical/patient care environment

• Candidate must be familiar with IT/networking and medical imaging workflow

• Knowledgeable about ACR, FDA, and MQSA regulations

• Multitasking abilities to drive critical issues simultaneously

• Ability to aggressively influence and drive the implementation team to meet targeted install and go live objectives

• Resourcefulness, commitment, interpersonal, communication and negotiation skills

• Ability to provide constructive feedback to installation teams and contractors

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Desired Characteristics

• Experience in working with Installed Base team and /or service

• Previous customer advocate and / or program core team leadership experience

• Current Project Management Professional (PMP) certification, or formal coursework in project management

• Advanced degree, MBA, Project Management, or other closely related field

• 5+ years of working experience in the medical imaging field, specific to breast imaging or women’s health products

• Experience with large-scale project management requirements, where deadlines were met onor ahead of schedule (e.g., construction, IT, installations)

• Ability to communicate complex technical issues in a customer-friendly manner

• Knowledge and experience with the healthcare industry and GEHC products, specific to breast imaging and/or women’s health products

• Experience in Lean methodology

• Registered Radiologic Technologist in Radiography, Mammography or other medical imaging modality

• Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No