Summary
The IT Support Specialist is responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems across Corporate sites and Cafes. The IT Support Specialist will interact with employees at all levels and may assist with training and the implementation of new systems or updates. This role will involve traveling to/from Philadelphia sites and occasionally to some of our Cafes. This role is required to be onsite a our Port Richmond site and will travel to other local sites (all within 10 mins of each other)
Responsibilities
Install, configure, and maintain corporate computer equipment to ensure optimal functionality. Conduct repairs, upgrades, and troubleshoot hardware and software issues. Oversee hardware inventory and logistics, maintaining the asset database and ensuring compliance with life cycle information and serial number tracking. Implement customer service principles and enforce IT support Standard Operating Procedures (SOPs). Maintain formal policy documentation in collaboration with endpoint engineering , network, and system teams, ensuring compliance with standards. Administer Cloud and Software as a Service (SaaS) applications securely and efficiently. Assess and mitigate cyber security risks.
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field with a minimum of 2 years of relevant experience
or High School Diploma with a minimum of 3 years of relevant experience in IT support Strong knowledge of computer hardware, software, and networking. One year Experience with Microsoft 365 and Google Workspace. Excellent Windows and Mac problem-solving and analytical skills. Strong customer service orientation and communication skills. Ability to work independently and as part of a team. Familiarity with IT support SOPs and policy documentation. Experience in Manufacturing or retails environment is a plus
About Us
Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at 32 cafes, as well as Ready to Drink (RTD) coffee beverages at retail. Chobani uses food as a force for good in the world – putting humanity first in everything it does. The company’s philanthropic efforts prioritize giving back to its communities and beyond: working to eradicate child hunger, supporting immigrants, refugees and underrepresented people, honoring veterans, and protecting the planet. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets. For more information, please visit www.chobani.com and www.lacolombe.com, or follow us on Facebook, Twitter, Instagram and LinkedIn. Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state and local laws. Compensation Range: $27.75 - $41.45, plus bonus
