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Are you passionate about optimizing CRM systems to drive business success? Join our dynamic team as a Business Systems Analyst - EMEA , specializing in CRM Solutions, where you’ll play a pivotal role in transforming how our organization leverages CRM technologies to enhance business processes and customer relationships.

In this impactful role, you’ll collaborate with cross-functional teams, dive deep into business requirements, and spearhead system enhancements to ensure seamless CRM operations and innovation. Working under limited supervision and adhering to all applicable laws, regulations, and ASP policies, you’ll contribute to shaping the future of our CRM capabilities while enjoying the opportunity to make a real difference in a global environment.

What you will do :

• CRM Analysis and Enhancement:

• Examine current system processes and identify opportunities to improve efficiency and compliance through system controls and automation.

• Collaborate with stakeholders to Analyze, develop, and communicate business and technical requirements for CRM systems.

• Participate in and lead kaizens to collaboratively deep dive into CRM performance. Identify and oversee implementation of continuous improvement opportunities in the respective IT Systems.

• Train end-users on new features and enhancements. Create communication and job aids to support adoption of new functionality.

• Establish strategic roadmap for CRM solutions aligned with ASP strategic initiatives

• System Architecture and Development:

• Collaborate with development and support teams to design business solutions that leverage the simplest technical solution and intelligent architecture to minimize future debt and maximize re-usable components.

• Establish user stories, business cases, and acceptance criteria to translate and break down desired outcomes into functional layers a developer can bring to life.

• Establish development priorities for monthly sprints, perform technical and functional reviews of developed solutions, and oversee user acceptance testing to ensure solutions meet user needs and are validated for on time delivery.

• Develop and maintain test cases that ensure desired functionality is maintained and future enhancements don’t cause regression issues.

• Data Integration and Reporting:

• Integrate data from various sources into Salesforce systems.

• Generate regular management reports and dashboards on metrics.

• Support Sales, Marketing, Service, plus other business functions staff in monitoring and improving products and processes.

• Responsible for communicating business related issues or opportunities to next management level

• Perform other duties assigned as needed

Your Team :

You will join a growing team of 4 close-knit, supportive, and friendly colleagues currently located in the USA

What We're Looking For :

Years of Related Experience:

• At least 3 years’ experience in the Medical Device industry or medical field with specific experience in establishing and driving continuous improvement of CRM systems in a regulated environment

Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:

• Experience with CRM system design, validation, training, and change management.

• Experience working with and administering Salesforce.

• Knowledgeable and experienced working in a regulated environment

• Strong verbal and written communication skills. Ability to effectively communicate and translate highly technical information in a professional manner at all levels.

• Strong analytical skills to identify issues and troubleshoot problems.

• Enthusiastic, highly motivated, quick learning, creative problem solving, proactive, adaptable, and curious.

• Organized planner with project management capabilities a plus

• Experience with Sales Cloud, Service Cloud, and Field Service Lightning a plus.

• Experience working with Quality and Compliance (QMS & PLM systems) a plus.

• Experienced and proficient with the Atlassian JIRA & Confluence a plus.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

This position is also eligible for bonus as part of the total compensation package.

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.