Job Information
GE Vernova Customer Support Engineer Specialist in Remote, Mexico
Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Job Description
Roles and Responsibilities
Research and troubleshoot issues involving all aspects of the GE Vernova solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE Vernova. Explains technical information to others.
Required Qualifications
This role requires basic experience in the Services & Digital Customer Support Engineering.
Bachelor degree from an accredited university or college or equivalent experience required.
Able to legally work in Mexico. This position can work remotely within Mexico.
Effective written and oral communication skills in English and Spanish.
Desired Characteristics
Ability to document, plan, market, and execute programs
AWS or Linux support knowledge/experience
SQL basic experience
Programing skills (Phyton, C++, C#, REST API)
Did you know that research has shown that women [and people of color]are less likely to apply to a job unless they meet 100% of the requirements? GE Vernova is committed to building an inclusive workplace where everyone feels like they belong and can bring their entire selves to work – this drives our innovation! Even if you don’t meet every one of the preferred criteria in this job description, we encourage you to still apply as you might be a fantastic fit for this role, or other currently open roles.
#LI-ES1
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position