Job Information
Gitlab Technical Architect (Professional Services) - Japan in Remote, Japan
Technical Architect (Professional Services) - Japan
Remote, Japan
GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform (https://about.gitlab.com/solutions/devops-platform) , used by more than 100,000 organizations. Our mission (https://about.gitlab.com/company/mission) is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations (https://about.gitlab.com/handbook/using-gitlab-at-gitlab) on our product and staying aligned with our values (https://about.gitlab.com/handbook/values) . Learn more about Life at GitLab (https://vimeo.com/gitlab/gettoknowgitlab) .
This position is remote and due to the nature of the customers and team, you will be supporting we are only considering candidates in Japan and must be a Permanent Resident Or Citizens. Candidates outside of these locations will NOT be considered.
A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client.
As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.
Responsibilities
Pre-sales
Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team
Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
Provide technical expertise and consultative advice during the planning stages of a customer engagement
Delivery
Own the design, development, implementation, and support of GitLab-related Professional Services engagements
Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects
Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements
Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required
Practice development
Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits
Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings
Assist Regional Delivery Managers with
Technical Vetting of Partner Consultants
New hire candidates
SOW staffing assessments
Responsibilities
Responsible for the application design, development and support of GitLab-related Professional Services projects
Demonstrate progressive leadership in the full life cycle of the software development environment
Responsible for the detailed design of GitLab-related projects from inception through production support
Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects
Mentor PS and partner consultants providing guidance regarding ‘Best Practices,’ communication, and implementation strategies
Provide mentorship and collaterol in the form of documentation, delivery kits, and training materials
Liaise with and support of other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
Review and provide input to PS training materials and presentations
Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
Responsible for leading technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required
Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
Ability to provide technical expertise and consultative advice during the planning stages of a customer engagement
Requirements
Strong written and verbal communications in Japanese and Ideally English
Demonstrated progressive experience delivering two or more of the following consulting services
SCM migration
Cloud Architecture
Developer
CI/CD consulting services
Demonstrated progressive enterprise level software development experience
Demonstrated progressive DevOps Platform experience
Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners
Demonstrated problem solving and decision-making abilities with effective organizational and time management skills the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
Applies fundamental concepts, practices, and procedures of particular field of specialization
Bachelor’s Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience
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