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LogMeIn Renewals Administrator in Remote, Ireland

Job Description

About the role

We are seeking a motivated individual with a sales or customer service background to support Sales administer client renewals. Your ability to clearly understand LogMeIn products, resolve customer challenges and effectively manage your time will be the key to our mutual success.

Responsibilities:

  • Administrative renewal sales support for the Sales team

  • Work cross functionally to resolve customer billing, contract, and service requests

  • Proactively engage and collaborate with Sales to ensure a good customer experience and high on time renewal rates

  • Assist management by managing renewal business and improving renewal performance

Requirements:

  • BA/BS or equivalent plus 1-3 years of sales, renewals or customer care experience in a rapidly changing, dynamic environment, preferably within a SaaS organisation

  • Demonstrated ability to manage complex sales situations involving multiple stakeholders across the client's business

  • Excellent written communication skills

  • Operationally proficient with systems/process to conduct daily business

  • Ability to adapt to renewal process changes

  • Fluent English and German, Italian, Spanish or French

  • Excellent time management skills

  • Strong problem-solving skills

  • Ability to deliver impactful business insights

  • Salesforce experience desirable

At LogMeIn, Inc., we build category-defining products that unlock the potential of the modern workforce, making it possible for millions of people and businesses around the globe do their best work, whenever, however, and most importantly, wherever. We’re a pioneer in remote work technology and a driving force behind today’s work-from-anywhere movement, and have become one of the world’s largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.2 billion in annual revenue and more than 2 million customers worldwide who use our software as an essential part of their daily lives. We’re headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.

LogMeIn, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. LogMeIn, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.Each officer, manager, and employee is expected to support, cooperate with, and carry out this policy. Any employee who believes he or she has been the victim of employment discrimination, or has witnessed discrimination in the workplace based on any of these factors should report the matter immediately to Human Resources.

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