Job Information
BECU Sr Manager Operations - Member & Digital Experience in Remote, Idaho
As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.
BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.
To learn more visit becu.org/careers.
PAY RANGE
The Target Pay Range for this position is $142,800.00-$174,400.00 annually. The full Pay Range is $111,000.00 - $206,200.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
BENEFITS
Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .
IMPACT YOU’LL MAKE :
As the Sr. Manager, Operations - MDX you’ll play a key role in driving operational excellence and strategic success across BECU’s Member & Digital Experience division. By leading the design, development, and execution of operational strategies, you’ll ensure that critical processes run smoothly, compliance is maintained, and resources are optimized to enhance the member experience. Your leadership will foster a high-performance culture through coaching, mentorship, and collaboration with key stakeholders, both internally and externally. In this role, you will directly contribute to BECU’s operational success, ensuring the organization stays on track to meet its strategic objectives and exceed member expectations.
This role is eligible for remote work in WA, OR, ID, AZ, TX, SC, GA.*
WHAT YOU’LL DO :
Develop Operational Strategies: You’ll design and implement operational strategies that align with BECU’s goals, ensuring technology, process improvements, vendor management, and risk mitigation plans are effectively integrated. You’ll ensure compliance and maintain the controls necessary to achieve business objectives.
Coach, Mentor, and Develop Your Team: Your role will involve ongoing coaching, mentoring, and performance evaluations. You’ll help develop your team, encourage high performance, and foster growth by utilizing BECU’s competencies as a framework for success.
Manage Redundancy and Controls: You’ll develop and implement redundancy strategies and controls for critical processes, ensuring that BECU’s operations run smoothly and without interruption, even in the face of unforeseen challenges.
Lead Marketing Compliance: As a leader in Marketing Compliance, you’ll ensure that your division adheres to all relevant laws and regulations, such as UDAAP, ensuring the division’s compliance framework is robust and aligned with industry standards.
Support and Collaborate Across Teams: Your role requires you to work cross-functionally with multiple leaders across the organization. You’ll influence decisions that benefit the organization and enhance the member experience, driving continuous improvement.
Stay Current with Regulations: You’ll keep up-to-date with government regulations and industry requirements, ensuring that all changes are properly planned for and aligned with BECU’s operational needs. You will manage regulatory reporting, including CFPB reports on new products and features.
Manage Audits and Continuity Planning: You will be the division’s point of contact for audits, contingency planning, and business continuity. You’ll collaborate with division leaders on audit responses, business continuity plans, and other critical operational matters to ensure everything is up to date.
Ensure Quality and Process Integrity: You’ll oversee the review and quality control of Product Operations-related processes, ensuring that all transactions are accurate and compliant with BECU’s policies and procedures.
Communicate and Coordinate Operational Changes: You will ensure effective communication and coordination of operational changes, including updates that could impact day-to-day operations. You’ll make sure that compliance is consistently maintained.
Partner with Vendor Management: Work closely with Vendor Management and internal contract owners to support contract renewals. You will track contract end dates, engaging early with stakeholders to ensure smooth renewals and address any complexities.
Provide Operational Support: Your role will also involve providing broad operational support across the division, including taking on additional duties as needed to support the overall success of the team.
Report on Operational Performance: You’ll deliver monthly divisional updates, including compliance initiative status and Monthly Business Review (MBR) reporting, ensuring that leadership is informed of progress and any challenges that need to be addressed.
This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.
WHAT YOU’LL GAIN:
The opportunity to lead operational strategies and directly influence the success of BECU’s Member & Digital Experience division.
The chance to work cross-functionally, collaborating with senior leaders to enhance the member experience and ensure operational excellence.
A leadership role that encourages coaching, mentoring, and developing high-performing teams.
In-depth exposure to risk management, compliance, and strategic planning within a highly dynamic and member-focused organization.
A collaborative and supportive environment that values your input and encourages your professional growth.
QUALIFICATIONS :
Minimum Qualifications :
Bachelor’s degree in business administration or related field, or equivalent experience required.
Minimum three years of people leader experience.
Minimum five years of experience providing operational support for executives and business units.
Desired Qualifications :
Advanced degree.
Working knowledge of digital products, marketing functions and channel support.
Experience supporting line of business strategy and implementation support of initiatives.
Experience with Six Sigma, Lean, Agile, or similar methodologies, value stream mapping, evolving processes and delivering efficiencies at scale.
Process documentation expertise and ability to own and maintain division procedural articles in partnership with the Knowledge Management team.
Demonstrated knowledge and experience using Microsoft’s suite of products including Word, Excel, PowerPoint, Teams, and SharePoint.
Effective analytical, troubleshooting, triaging, organizational, prioritization and project management skills.
Previous experience developing a team with a strong knowledge of the company's products, services, policies, procedures, and culture.
Effective people leadership, time management, delegation, influencing, and negotiation skills.
JOIN THE JOURNEY :
Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.
Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney
EEO Statement:
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.
As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.