Campus Pride Jobs

Company info

Support Services Group is a multinational company with more than 20 years of experience in the service sector. We have over 25 customer service centers worldwide. Three of these are located in Hungary: in Budapest, Szekszárd, and Balatonboglár. Currently, we have more than 250 colleagues, but we are continuously expanding. Our partners come from a variety of sectors, including the automotive industry, commerce, insurance, energy, banking, streaming services, and more.

During your daily work, you can expect the following tasks:

The Senior Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels.

The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.

• Execute day-to-day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators.

• These B2B customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts, and terminals.

• Interact with customers in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines.

• To have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution, and will continually manage customer expectations through various contact channels.

• Leverage understanding of specific processes/systems and act as the first and second point of contact for any verbal or written form of inquiries from external and internal customers.

  You are an ideal candidate if:

• You speak German at an advanced level (C1) and English at an intermediate level (B2).

• You have strong SAP knowledge.

• You have at least 2 years of experience in Customer Service or similar positions

• You have excellent communication skills, both written and verbal

• You are analytical and systematic thinker

• You are able to multitask

• You have an intermediate knowledge of MS Office application

• You strive for high degree of accuracy with all work and have exceptional attention to detail

  What we offer:

FLEXIBLE WORKPLACE:

Our company has a solid foundation that you can rely on! Our experienced leadership team ensures that you feel good and satisfied.

• We offer registered and long-term employment opportunities.

• We strive to add colour to everyday life with quarterly company events and team-building activities.

Compensation:

In addition to your base salary:

• There are shift allowances for evening and weekend work.

• We provide a selectable cafeteria plan from your first day of entry.

HOME OFFICE:

Looking for an opportunity to work from home? This might be the right job for you.

• You can work 100% from the comfort of your own home, but you also have the option to work in our partner's office in the 13th district of Budapest.

EDUCATION & PROFESSIONAL GROWTH:

• We and our partner support your professional preparation and onboarding necessary for the job.

• Our online learning platform is available to you both in English and in Hungarian.