Campus Pride Jobs

Deputy ServiceNow Development Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking a Deputy ServiceNow Development Manager to join our Team.

The Deputy ServiceNow Development Manager will report to the ServiceNow Development Manager and work closely with a team of ServiceNow Project Managers, Developers, Scrum Masters, Business Analysts, and ServiceNow Architects.

The ideal candidate has experience working with complex resource-loaded Integrated Master Schedules (IMS) and overseeing technical IT projects.

About the Role:

• Provide active, hands-on leadership to ensure deadlines and deliverables are met

• Own the Business analyst, Project management, Scrum Master and Testing team’s output. Foster improvement, guide and teach methodology, influence pride and quality of work

• Manage the demand-to-project process using the ServiceNow Strategic Portfolio Management application—review pending demands; obtain additional details; coordinate with demand manager, work with DHS customer to qualify and prioritize projects assigned to the Scrum Team

• Oversee individual projects and tasks from identification of requirements, analysis and design, development, end-user testing, deployment, and production support.

• Supervise the project management team members: Business Analysts, Scrum Master and Quality Assurance Engineers

• Deep understanding of the ServiceNow platform and its offerings

• Identify areas of improvement for the various team processes, provide solutions and see them through to completion. Repeat as necessary with a Continual Service Improvement (CSI) mindset.

• Coordinate with Project manager, Scrum Master, and ServiceNow Developer lead to ensure objectives for day-to-day tasks and projects are resourced appropriately

• Be a point of escalation for our customer; helping to remove obstacles and provide/find solutions when needed

• Function as a liaison to the DHS customer and functional leads across the program

• Ensure DHS-defined project governance standards are implemented and adhered to for each project and task

• Interacting as a lead POC to Customer Stakeholders

• All areas of Project Management from initiation through closeout, ensuring the successful execution of the project in support of government customer’s mission, goals and objectives.

• Working with ServiceNow Developer Lead and development team to:

• Define tasks, milestones, and deliverables.

• Determine resourcing needs and deconflict resource constraints/conflicts.

• Determine task dependencies and schedule logic.

• Determine and track the project’s critical path.

• Report and brief schedule updates/status to CACI leadership and Government Stakeholders.

• Develop scheduling status reports, digests, and summaries for various meetings and/or for customer deliverables.

• Be proactive, think like a customer. Provide regular and timely updates to customers and management.

• Liaison between developers and project stakeholders, and foster quality communication between disciplines.

• Document and manage all issues and risks, developing and maintaining a risk register and mitigation plan.

Required Qualifications:

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD)

• B.A./B.S. or equivalent + 8 years of relevant experience

• Previous experience managing ServiceNow agile teams

• Experience managing in Agile scrum environment, coaching and leading

• Attention to detail and resourcefulness

• Experience using Kanban boards and agile methodologies

• Experience with Microsoft Project, JIRA, and Confluence

• Strong communication skills (verbal and written)

• Strong Microsoft Office experience

Preferred Qualifications:

• Previous DHS or DoD experience

• Any of the following certifications is highly desired:

• SAFe Agile

• CompTIA Security+ Certified Scrum Master

• ITIL Foundation

• Other IT technical certifications

• PMP

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$68,400-$143,700