Job Information
ManpowerGroup Support Engineer 4 in Redmond, Washington
One of our Fortune 500 clients is seeking for a BI Support Engineer to join their team.
BI Support Engineer
Location: Remote (Might work Sunday-Thursday or Tuesday-Saturday, required to work 1 day a weekend)
18 months contract
Pay Rate: $39
Candidate Requirements
Years of Experience Required: 5-7 overall years of experience in the field.
Degrees or certifications required: No degree is required to be eligible for this role.
Disqualifiers: Candidates with job hopping a lot within a year, experience in a space that is not customer facing or customer focused will not be eligible for the role.
Best vs. Average: The ideal resume would contain customer facing, translate technical requirements, support experience, live trouble shooting experience with customers in a technical capacity, applications support experience with networking knowledge, being able to speak to the audience they are working with (sometimes non-tech and sometimes tech).
Performance Indicators: Performance will be assessed based on quality of their work, CSAT and CPT (how quickly can you resolve and how happy are the customers), driving customer experience.
Top 3 Hard Skills Required + Years of Experience
Customer Service/Focus (internal or external) | 5-7 years
technical accreditation in networking | 5-7 years
PowerBI, Tableau, 3-5 years
Required
Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment.
You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.
Communication and senior stakeholder engagement skills, underpinned by an ability to communicate technical concepts to non-technical, senior business users with ease.
Proficiency with Microsoft Power BI (Desktop application and the Service, and Gateway), or any other similar BI tool such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy or Microsoft Excel would be beneficial.
Good understanding of SQL Server Analysis Services concepts, MDX, DAX and SQL Server Reporting Services
Underlying awareness of SQL Server, or any other Database Management system like Oracle or SAP
Basic network troubleshooting skills.
Team-wide shift rotations to cover business needs, including “on-call” responsibilities and weekend work.
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.
Additional or Preferred Qualifications :
Support experience delivering IT Application support or services.
Some understanding or awareness of Office 365/ Windows Administration, SharePoint, Dynamics CRM, or the .NET Framework would be helpful.
Excel skills with Power Query and Data Modelling would be beneficial.
Experience gained or conceptual knowledge of Microsoft Azure/ AWS Cloud architecture or any Cloud SaaS experience.
Understanding of DNS (Domain Name System) principles and protocols.
A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET, POST, PUT, DELETE, etc.)
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.