Job Information
Insight Global Search Account Coordinator in Redmond, Washington
Job Description
Supplier will provide search advertising, account specialist support services Global Enterprise Sales, in North America, which manages a large set of clients in the US and CA. The Supplier will offer campaign management, reporting, editorial, and optimization services. The Account Coordinator will work in tandem with Account Managers and Strategic Account Specialists to ensure clients campaigns and accounts are set up for success, through prioritized optimization and campaign management efforts. The Account Coordinator will be responsible for issue resolution of customer escalations which may include editorial, billing, technical and platform issues as it pertains to account performance. Services performed are expected to meet SLA goals based on priority and request type.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Help meet customer goals through identification and execution of reactive optimization efforts, in partnership with account team
Support tactical and foundational campaign activities such as account health checks, account restructuring, uploads, and reporting, etc.
Exceed account team and customer expectations through world class customer service via responsiveness, timeliness and professionalism of assigned tasks through ticketing queue
Remove campaign blockers through triaging, and effectively partnering with designated Support teams such as Global Support
Effectively monitor day-to-day issue management across a book of business within designated ticket queue null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.