Job Information
Providence St. Joseph Health Principal Service Engineer IS in Redmond, Washington
Description Principal Service Engineer Renton, WA Partners with Engineering, Development, QA, and Program/Project Management peers to translate caregiver (employee), business and technical requirements into components of a service architecture, ensuring that the service will meet compliance and operability standards, and KPIs around resilience, availability, quality, cost, and caregiver expectations. Creates and identifies standards and best practices and is responsible for building and implementing required architecture in partnership with other Information Services engineering teams. Designs components of a service delivery system that defines tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete system that supports service delivery and meets KPIs. Creates detailed project plans including milestones, testing, documentation and implementation. Communicates with stakeholders and applies advanced diagnostic expertise to restore service with minimal disruption to the caregiver and business. During service disruptions and degradations, owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations. Actively takes part in disaster recovery drills. Participates as needed in incident response management during nonworking hours. Owns the design, implementation, testing, and management of alerting and telemetry systems, and disaster recovery and business continuity plans in partnership with other engineering teams to support 24x7 uptime goals. Makes recommendations on capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and proposed new feature releases to enable the team to create a viable cost model. Works with stakeholders to create a cost model and reporting system that enables teams to forecast, track, and report on the costs generated by business and usage scenarios. Maximizes the effectiveness of financial resources. Uses expertise to identify potential platform, system, deployment, security and environmental issues prior to service and solution releases, ensuring an on-time release with measurable improvement in KPIs. Develops and maintains effective processes to automate tasks and ensure compliance with security policies and drives the adoption of a solution across multiple service teams. Owns service and infrastructure lifecycle planning to ensure critical software and hardware components are kept current. Responsible for the information management of applications, device, and infrastructure data inside the CMDB (Configuration Management Database) and associated systems. Establishes service metrics, based on a deep understanding of the end-to-end service, and works with partner teams to analyze data, and identify and drive service improvements. Regularly analyzes operational cost data, identifies cost-saving efficiencies, and influences the business to adopt these efficiencies across the service team. Employee has option to telecommute from any state where Providence has offices (AK, WA, OR, CA, MT, NM, TX). Applicants must have: Bachelor's degree in Computer Engineering, Computer Science, Mathematics, Engineering, or related. 8 years of experience as a Software Engineer, Database Administrator, or related. 8 years of experience in automation, specifically related to deployment, recovery, or other manual processes; n-tier solutions; resilience modeling (failure mode analysis); and simulation of services outages for point solutions (automated) and platforms (manually). Past professional experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations; strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements; and strong experience leveraging data and metr