Microsoft Corporation Marketing & Operations (M&O) Learning Development Manager in Redmond, Washington
Why join Worldwide Learning? The WW Learning team’s mission is to empower an innovative, enthusiastic learning culture that delivers measurable business impact. We see, learning as a critical lever to accelerate Microsoft’s growth as a digital transformation leader in the industry, through our partners and with our customers. We believe easily accessible learning is an essential part of a diverse and inclusive culture, and the core ingredient to helping people become their best personal and professional selves. This organization is in rapid expansion mode and is hiring talented, passionate people who want to make a difference at Microsoft and across our entire ecosystem.
Within WW Learning, the Global Field & Partner Learning (GFPL) team develops and leads role-based learning programs to increase technical, industry, and professional capabilities that accelerate field and partner sales and marketing performance. This open position is for the Marketing and Operations ( M&O) Learning Development Manager (LDM) , which is responsible for setting the learning strategy, success factors and measurable outcomes for Microsoft’s global Marketing and Operations (M&O) organization. This is a brand-new role, designed to accelerate growth and digital transformation for Microsoft and our commercial customers.
Success in this role will require close collaboration with global and HQ-based business, operations and marketing leaders. It requires the development of shared accountability with stakeholders to ensure learning content is timely, accurate, relevant, consumed and aligned with the needs of our Marketing and Operations teams. To execute these priorities, the LDM will involve Instructional Design Specialists, Content Experts, Data Analysis Managers and Learning Program Managers to develop and deliver engaging learning programs at scale and for all learners.
The successful candidate will be able to navigate across business teams at VP levels and broker win-win outcomes with senior Microsoft leadership. The role requires the ability to demonstrate exceptional organizational and communication skills and to work under compressed deadlines in a fast-paced dynamic environment. Flexibility, high quality deliverables, and creativity are musts. Cross-team collaboration is essential to ensure the greatest potential impact against our shared business objectives.
Be the primary WW Learning business owner for the WW M&O team
Be accountable for identifying, developing and delivering the core Learning & Readiness needs and deliverables required to deliver business results
Ensure business alignment, readiness prioritization and measurable learning outcomes with M&O and GFPL stakeholders
Own & manage the full readiness experience in partnership with M&O Learning and Readiness stakeholders - including content curation, go-live program management, roll-out delivery, learner support and assessment & optimization of learning resources
Demonstrate depth understanding of learner skill gaps, and possess appropriate subject matter expertise to ensure the content enables learners to accelerate their growth and performance
Demonstrate credibility with M&O Leaders and field learners as the organization’s learning specialist and business enabler
Continuously test & assess content impact for learners aligned to business objectives
Engage across the WW Learning organization to share insights that drive business outcomes
Business or other relevant BA/BS degree; MBA preferred; Technical degrees extremely helpful
Minimum 5 years’ experience in increasingly complex and/or enterprise solution sales roles
Understanding of the commercial sales organization at Microsoft
Self-starter with proven ability to create business plans with measurable results
Excellent communications skills, executive presence, and strong business acumen
Demonstrable trusted advisor capability across diverse stakeholders
Ability to influence senior leaders & navigate executive relationships
Proven cross-boundary (geography and role-based) collaboration capabilities
High quality project and program management fundamentals
Demonstrated expertise collaborating across multiple stakeholder groups to deliver global solutions
Effective analytical and project management skills – able to deliver on time and on budget
Demonstrated problem solving skills and ability to manage through ambiguity
Experience with adult learning theories and approaches for education and learning design
Ability to travel globally 20% or as required
Priority Business Qualifications:
8+ year’s broad business experience in international corporate sales, marketing, and/or services
Deep enterprise marketing experience in M&O or related role
Strong field-based experience and understanding of the factors that motivate, inhibit and drive results within Microsoft’s global sales organization
In-depth technical skills and marketing execution knowledge; either directly from a corporate or field team or from specific sales/marketing/services experience
Core knowledge and experience with Microsoft marketing roles - including their required capabilities, role orchestration, and accountabilities
Experience and familiarity with current Microsoft offerings (products and cloud services), processes, and tools
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
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