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Microsoft Corporation Director Executive Communications in Redmond, Washington

Communications Director - Customer Experience Design, Digital and Operations (CX DD&O)

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation. To this end, Microsoft invests in a dedicated Customer Experience Design, Digital and Operations (CX DD&O) team that will help Microsoft customers successfully realize their business outcomes.

In Customer Experience Design, Digital and Operations, we look at the world through the eyes of our customers and use that outside-in perspective to help shape products, services, and experiences throughout the customer lifecycle. We are in the middle of a transformation, moving beyond a focus on Support Delivery to truly driving the end-to-end customer experience for Microsoft. We’re looking for a great team member who wants to significantly impact the customer experience across Microsoft’s products and services.

The Impact You’ll be Making

We are looking to hire a senior communications leader to define and drive the communication strategy for the Customer Experience Design, Digital and Operations (CX DD&O) organization within the Customer Experience and Success (CE&S) division. The Communications Leader will be a passionate, forward-thinking, hands-on leader with exceptional skills in all forms of communication. This person will be very active in day-to-day development of forming a new organization, coordinating approach with the CE&S comms team, ensuring that the organizations communications capabilities are aligned with Customer Experience Design, Digital and Operations business goals, and driving an exceptional customer support experience through internal and external communication modalities.



As a Communications Director you will drive:

  • Communications strategy and development:

  • Develop the Customer Experience Design, Digital and Operations internal and external communications platform reflecting the vision and thought leadership, business strategy and organizational leadership. Develop and manage a communications calendar for the Vice President’s internal and external communications engagements and social profile, including reviewing and evaluating communications requests and opportunities, gathering input from key stakeholders, and preparing talking points, briefs, and collateral as needed.

  • Creative storytelling :

  • Develop engaging communications across numerous content mediums and forms, including speeches, emails, briefing documents, Q&As, video scripts, and produce content for internal communications, including newsletters and internal Teams channel.

  • Events engagement and Field Visits :

  • Lead the engagement at key internal and external events (Inspire, Customer/Partner Roundtables, All-Hands, Field Visits, Ready, Manager Offsites etc.), including speech authorship, related creation of presentations, partnering with event and design teams when appropriate, and collaborating with other stakeholders on content creation. Create and facilitate executive-level presentations and other communication in partnership with the Chief of Staff when applicable. Partner with Customer Experience & Success Communications teams to align external communications messaging, via LinkedIn, Twitter, etc.

  • Cross team alignment:

  • Build a strong community across the communications leads in the relevant Business groups across CX DD&O and CE&S to align and advance the communications priorities and focus areas and increase engagement across various channels.

  • Crisis, Issues, & Change Management Communications:

  • Support work to maintain our strong company and org culture, including communications to deepen employees' understanding of the company’s mission, values, priorities, and ways of working. Lead change management planning to ensure employee adoption and improve employee experience.

Communication Strategy Setting & Planning: 15%

Crisis, Issues, & Change Management Communications: 15%

Digital Communications Partnership & Collaboration: 10%

Social Strategy management for Executive: 10%

Executive communications: 50%

Includes some Internal Travel in the future (0-25%)


Required Qualifications:

  • 8 – 10 years of Communications experience

  • 5+ years of Executive Communications Experience

Preferred Qualifications:

  • Experience managing social profile for Executives

  • Awareness of and experience dealing with customers/partners and public affairs issues

  • Strong project management and communication skills

  • Experience leading employee and leadership communication efforts

  • Knowledge of Microsoft products and the technology industry is strongly preferred

  • Current knowledge of digital communications techniques and social media engagement is preferred

  • Degree in Communications with an emphasis in public relations, journalism, business or related field or experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.