Job Information
Minnesota State Workforce Education Specialist in Red Wing, Minnesota
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
Working Title:
Workforce Education Specialist
Institution:
Minnesota State College Southeast
Classification Title:
Office & Admin Specialist Int
Bargaining Unit / Union:
206: AFSCME - Clerical and Office
City:
Red Wing
FLSA:
Non Job Exempt
Full Time / Part Time:
Part time
Employment Condition:
Classified - Unlimited
Salary Range:
$20.45 - $28.79
Job Description
This position functions as the administrative assistant to the Workforce Education (WE) department at Minnesota State College Southeast (Southeast). Under general supervision, the position provides support to the sales team with the goal of meeting and exceeding department sales goals while providing excellent customer service to our internal and external customers.
Provide support for daily functions of Workforce Education Department through s et-up and processing of courses using information/ data management systems.
Create, manage, and track course offerings in State reporting software rSchoolToday (rST), 3rd party enrollment sites, D2L, and Salesforce.
Administer D2L for WE offerings including troubleshooting login issues, verifying enrollments, and creating courses in D2L.
Assist with course logistics including room reservations, technology requests, student materials, instructor packets, and catering.
Monitor class enrollments and recommend class cancellations.
Manage correspondence with registered students including registration confirmation, cancellation, reminder, refund, and completion notifications.
Process requisitions, invoices, and purchase orders for the department.
Assist with room rentals by updating EMS (college room reservation software), coordinating room setup, and acting as day of contact for clients.
Provide Customer Service and Marketing for all Workforce Education clients, students, prospects and Community Partners
Answer incoming calls and emails to WE, transferring or forwarding to the appropriate person within WE or person/department within Southeast.
Maintain a working knowledge of WE course offerings, programs, and software with the ability to research customer questions to increase business and provide excellent customer service.
Compose, format, edit and prepare a variety of correspondence, timelines, reports and forms. Verify accuracy of spelling, grammar, punctuation and style.
Assist with the marketing of classes and events by creating brochures and flyers, sending out communication via email or social media and phone calls to potential students/clients.
Perform other duties as assigned to ensure the smooth functioning of the department and maintain the organization's reputation as a viable business partner.
Minimum Qualifications
Computer Skills: Knowledge of and ability to use word processing, spreadsheets, database software like Microsoft Office Suite including Word, Excel, Access, Outlook and data reporting tools like Power BI . Knowledge of databases. Ability to accurately and efficiently enter data into a database to ensure data integrity and privacy
Math: Knowledge of math sufficient to add, subtract, multiply and divide whole numbers, fractions, and decimals to provide accurate financial data as requested.
Communication: Ability to communicate in the following ways: answer phones, communicate effectively with internal and external customers, prepare written responses to routine inquiries, and follow detailed instructions. Skill in using grammar, spelling and punctuation to prepare reports, write emails and memos. Ability to communicate with others, understand information, and write materials.
Customer Service Skills: Knowledge of customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, and evaluate customer satisfaction. Ability to use exceptional communication skills on the phone, in person, and online to promptly respond to customer inquiries, provide positive problem solving, and manage customer complaints tactfully and thoroughly.
Multi-Tasking: Ability to prioritize, track multiple details and work under pressure within timelines
Preferred Qualification
Advanced skills in using Word, Excel, Salesforce, and data reporting tools such as Power BI, to create reports, sort, format, filter data and export information between Microsoft products.
Ability to quickly learn new software, such as ISRS, Salesforce, Workday, Event Management Scheduling (EMS), rSchoolToday, and other selected software as position responsibilities expand.
Two years of customer service experience
Marketing experience including development and distribution of materials via mail, online, and social media outlets.
Diploma and/or AAS degree in an Administrative Support program area (or related two-year degree).
Strong organizational and planning skills to manage projects, identify priorities, and meet timelines with little supervision.
Data privacy knowledge and skills to adequately handle confidential and personal data.
Bilingual in English/Spanish
Work Shift - Days
Telework - No
About
Minnesota State College Southeast is a two-year technical and community college that prepares students for a lifetime of learning by providing education for employment, skill enhancement, retraining, and transfer, to meet the needs of students and the community.
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
02-03-2025
Position End Date:
Open Date:
12-20-2024
Close Date:
01-16-2025
Posting Contact Name:
Alecia Carol Spagnoletti
Posting Contact Email:
uo7586jv@minnstate.edu