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Bar Beverage Server

Job Category:Bar

Requisition Number:BARBE001011

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Posting Details

Posted:October 24, 2024

Full-Time

On-site

Locations

Showing 1 location

7 Clans Paradise Casino

Red Rock, OK 74651, USA

Job Details

Description

This position is responsible for walking the gaming floor, taking orders, entering orders into POS, and delivering drink orders in a prompt and professional manner. It is also responsible for maintaining all beverage stations to ensure they are stocked and cleaned. Performs all functions in accordance with applicable federal/state/local laws. As well as gaming regulation, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS), as it pertains to the gaming operations, the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority. (OMDA).

The following is a list of the main duties/reasonability.However, other duties may be assigned as deemed necessary by senior management. This position is responsible for ensuring the operational viability and profitability of the Bar through the coordinated/cooperative efforts of all co-workers and the related supervisory and management staff.

CASINO OPERATIONS

Greet guest and team members eagerly upon arrival to the casino/hotel, always maintain an initiative-taking guest service approach.

Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino.

Maintaining attendance to ensure Casino and Guest has necessary coverage to provide efficient guest service standards.

REGULATORY COMPLIANCE

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, the Bank Secrecy Act.

Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Judgment/Decision Making

Under the direction of department management forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.

Communications

Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.

QUALIFICATIONS

Prior customer service in a demanding environment preferred. Must have excellent customer service/communication skills. Must maintain a neat and professional appearance and always uphold the company appearance standards. Previous Cocktailing experience preferred.

EDUCATION and/or EXPERIENCE

High school diploma or GED

At least six (6) months server experience in a full-service bar and/or restaurant preferred.

KNOWLEDGE, SKILLS & ABILITIES

Ensure the operational effectiveness. (Operational Effectiveness:) meaning the capability to deliver superior service and quality products in a consistent manner every hour of every day to both guests and staff

Serve as a role model to staff and management by performing duties professionally, interacting with guests, managers, staff, and community with integrity while maintaining a working environment that encourages cooperation and respect for all.

Help in maintaining a workplace that is comfortable, clean, and fun. Unders anding that the safety of its staff and guests along with the security of the casinos assets is vital.

Helps ensure the smooth delivery of products to the floor as pertains to guest service and the delivery of the guests wow factor. Always carrying soft drinks on your beverage tray for quick guest service.

Strives to improve the overall operation of the bar and the guest experience by quick, friendly, professional interaction with our casino guests and staff.

Interacts positively with guests daily to ensure 100% guest satisfaction as pertains to the bar and floor service.

Leads by example, follows direction, and ensures all aspects of the operation are met and delivered.

Always mindful of ways to save/generate revenue for the casino, especially pertaining to the bar/floor.

Holds him/herself accountable above all normalcies for the good of the department.

Accepts full responsibility for all failures and fixes said failures ASAP. Seeks help/advice from the bar supervisor or manager as needed.

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