Job Information
ASM Global Senior Event Manager in Reading, Pennsylvania
Primary Duties and Responsibilities
Acts as the key liaison between clients and ASM Staff while preplanning and during the event
Hires, trains and schedules Event Staff (Usher, Ticket Taker, and Security) to ensure event preparedness
Determine the event criteria and compose a detailed event document with individual instructions to each department
Serve as the lead Event Manager for clients in handling any unexpected changes, requests, and unusual circumstances as they arise
Coordinate with Operations: equipment distribution/inventory, room set requirements, and special staffing requirements
Plan and coordinate activities with the various service contractors for assigned events
Inspect leased event space during move in, move out, and show hours to oversee enforcement of Fire Safety Regulations and proper set up. Monitor’s facility set up
Guide clients in preparation of events by interpreting and explaining contract provisions, policies and procedures
Keeps the client informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set ups, and other relevant event details
Prepares cost estimates and assists the accounting department with the final billing
Attends appropriate planning, organization, and other event and facility meetings in support of the Santander Arena and PAC
Conduct prospective client tours and help the client visualize the variety of uses on how their event can take place within our venue
Maintain an overall philosophy of providing the highest level of customer service possible
Communicate in a courteous, cooperative, respectful, timely and professional manner with ASM Global Staff, clients, and subcontractors
Performs other tasks as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Excellent communication (verbal and written) and interpersonal skills among all levels of staff and clientele required
Ability to speak, understand, and read English required
Work effectively with diverse groups of people among all levels with an organization required
Work effectively as part of a team and independently with limited supervision required
Perform Leadership role and job tasks effectively despite sudden deadlines and changing priorities required
Work effectively with complex flows of information required
Detail Orientated required
Excellent problem solving and organizational skills required
Provide Customer Service in a professional and considerate manner required
Excellent record of dependability and reliability required
Professional presentation, appearance, and work standards required
Education and Experience
BA in Business Management, Communications, or Hospitality Management and/or a minimum of (3) years’ experience in Event planning or related field preferred.
Computer Skills:
Basic computer skills including Microsoft Word, Excel, and Outlook required
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.
Position requires extended periods of walking and sitting: may include some climbing, and bending. May be subject to adverse weather conditions. Irregular and/or extended hours, including weekends, evenings, and holidays are required, determined by event schedule and/or department need. Infrequent travel may be required.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.