Campus Pride Jobs

Description We are in search of a Help Desk Analyst I, to be based in Reading, Pennsylvania. The successful candidate will be part of a team that provides technical assistance to computer system users. The role involves a combination of Level 1 and Level 2 support tasks, including resolving computer problems for clients via telephone or from a remote location. This position offers a short term contract employment opportunity.

Responsibilities:

• Provide technical assistance to computer system users, answering inquiries and resolving problems of lower complexity.

• Install software or perform hardware testing remotely when required.

• Enter commands and monitor system functioning to verify correct operations and detect errors.

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Provide dedicated support for system integration between Rentokil and Terminix.

• Handle a high volume of Service Desk work, including answering phone calls and working through a ticket queue.

• Use knowledge of computer software, such as Active Directory, Google Suite, PC Hardware, and Password Reset tools, to provide effective Technical Support. Requirements • Proven experience in a Help Desk Analyst role or similar technical support position

• Proficiency in using Active Directory for managing networked resources

• Strong knowledge of Google Suite, including Gmail, Docs, Sheets, and Slides

• Understanding of PC hardware and the ability to troubleshoot hardware issues

• Experience with password reset procedures and protocols

• Excellent technical support skills, including the ability to resolve issues efficiently and effectively

• Strong communication skills, both written and verbal, for explaining technical issues to non-technical users

• Ability to work well in a team environment as well as independently

• Strong problem-solving skills and the ability to think critically

• Demonstrates patience and a customer-friendly attitude

• Willingness to stay updated on the latest technology trends and updates

• Availability to work in shifts as help desk support often requires 24/7 availability. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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