Campus Pride Jobs

Description We are in search of a Help Desk Analyst I to join our team in Reading, Pennsylvania. This role primarily focuses on providing technical assistance to computer system users, answering inquiries, resolving computer-related issues, and maintaining a record of daily data communication transactions. The successful candidate will be heavily involved in system integration tasks and will work through a ticket queue, providing dedicated support to our system integration team.

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems

• Install software or perform hardware testing remotely when necessary

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

• Provide technical support and password reset for Active Directory and Google Suite

• Handle PC Hardware related issues and provide technical support

• Engage in service desk work, including answering phone calls and responding to user inquiries

• Work through a ticket queue, providing dedicated support to system integration between different systems

• Act as a key player in a team that is a combination of Level 1 and Level 2 support for system integration. Requirements • Proficiency in Active Directory is mandatory

• Familiarity with Google Suite is required

• Knowledge of PC Hardware is necessary

• Experience with Password Reset procedures is crucial

• Proficiency in providing Technical Support is essential

• Strong problem-solving skills and ability to handle pressure calmly

• Excellent verbal and written communication skills

• Ability to work collaboratively in a team environment

• Must be able to prioritize and manage multiple tasks efficiently

• Experience in a customer service role is preferred

• IT-related certifications will be a plus. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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