Job Information
Randstad US dispatcher / customer service in reading, Massachusetts
dispatcher / customer service.
reading , massachusetts
posted 7 days ago
job details
summary
$49,920 - $52,000 per year
permanent
high school
category office and administrative support occupations
referenceAB_4555144
job details
Are you a skilled communicator with a passion for helping others? Join this fantastic team, where they've been delivering service excellence for over 25 years! We are seeking a dedicated Customer Service Representative to manage calls, assist customers, schedule services, and support our client's service technicians. Servicetitan software is preferred. Fully in office. Want to learn more about this exciting opportunity located in Reading Ma? Click to , or email kelley.jordan@randstadusa.com
salary: $49,920 - $52,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Answer multi-line phone system.
Assist customers in emergency situations.
Schedule and book service and maintenance calls.
Respond to customer inquiries.
Work closely with service technicians.
Dispatch technicians to their calls throughout the day.
Understand and communicate customer concerns.
Sign up customers for our maintenance program.
Cold call existing and new customers to generate business.
Conduct service follow-up calls to customers.
Perform other duties as necessary.
Skills
Telephone Etiquette
Active Listening
Follow-up
Cold Calling
Dispatching
Scheduling
Phones
Communication
Responsiveness
Customer Service
MS Office
Multi-tasking
Prioritizing
Typing Skills
Basic Computer Skills
CRM
Qualifications
Years of experience: 1 year
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
KJ
kelley jordan
+1 617 227 2090 (tel:+1 617 227 2090)
kelley.jordan@randstadusa.com