Lereta LLC Enterprise Quality Control Lead in Rancho Cucamonga, California
Enterprise Quality Control Lead
About the OrganizationSince 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.
PositionEnterprise Quality Control Lead
The Enterprise Quality Control Lead assists the Enterprise Quality Control Manager with planning and directing the daily workflow within the Enterprise Quality Control Team. The role provides training, feedback, and support for the development of department employees' current skill set and mentors staff to support career advancement.
Performs quality control audit checks for disbursement, delinquency, returns, refunds, task, and tax line setup/searching
Interprets procedures and results for quality checks of each client's process
Supports the implementation of new or modified policy and procedures to ensure Enterprise Quality Control standards are met
Assists with quality control audits when necessary
Applies the appropriate procedures and quality checks to ensure compliance with departmental and customer contractual requirements
Monitors, reports, and communicates the status of work assignments and production statistics to management
Identifies and communicates opportunities to increase efficiency for processing quality control audits
Assists manager with quality control, team production tracking and monthly updates to the team
Manages and controls assigned special projects in accordance with the business partner's requirements
Communicates professionally (verbally and in writing) and maintains productive relationships with both internal and external customers while representing LERETA
Facilitates timely exchange of information, accurately prepares and distributes requested reports to customers, business partners and management
Responds with urgency and accuracy to mortgage lenders and business partners requests
Assists manager with gathering stats for employee evaluations & one-on-one meetings
Takes the initiative to research the latest trends, industry tools, technology and advancements to maintain and increase expertise
This position will perform other duties as assigned based on the needs of the department.
High School Diploma or equivalent
Proficiency in Microsoft® Office Access, Excel, Outlook, PowerPoint and Word skills
Type 60+ wpm
10-key by touch; 9,000 Keystrokes per Hour (KPH) or more with 98% accuracy
Minimum of 3 – 5 years in tax servicing and/or loan service experience
Extensive knowledge of tax servicing processes, including but not limited to, disbursement, task, delinquency, tax line setup and searching and penalty determinations
Extensive knowledge of the LERETA online systems Black Knight (MSP) and/or Fiserv Servicing Systems
Leadership / supervisory experience
Experience with auditing and/or quality control
Extensive experience with budget and expense management
Preferred Education and Experience
Mortgage servicing experience
EOE StatementWe are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.