Job Information
IQVIA Senior Project Manager, IRT Client Services in Raleigh, North Carolina
Senior Project Manager, IRT Client Services
Location: Remote, candidates must be based in the US
Job Overview
Client service (50%)
Act as main point of contact for the client during study maintenance
Organise or participate in regular client meetings
Respond to all client requests in a timely manner
Manage study and Program budgets, Change Orders (COs) as required
Provide regular updates to client on study related information
Proactively review supply strategy for improvements and identify risks
Periodically review study data to identify trends or issues
Data changes (20%)
Work with APM to author data change requests based on Client’s request
Pre-approve data change requests as needed
Coordinate the implementation and review of the data changes
Help desk support (10%)
Review helpdesk tickets that get escalated from APM team
Take appropriate actions to resolve the tickets as quickly as possible
Initiate updates to helpdesk study guides
Other tasks (20%)
Take leadership on study programs or client accounts to define standards, lessons learned, support sales and be part of SME teams
Investigate issues and manage them through to resolution
Provide peer-level training, mentoring of new hires and Jr. PM Staff, along with
creation and delivery of formal technical training sessions
May participate in Investigator meetings, bid defenses, quarterly business reviews with clients; supports both client and qualification audits, and present at trade shows
Implement system change requests if needed, including for protocol amendments
Partner with other managers cross-functionally to develop and implement business process improvements
Provide input into the writing and review of Standard Operating Procedures (SOPs or CSOPs)
Create, monitor, or action CIRT system Issue alerts through to full resolution
Help provide solutions to problems/issues raised by junior staff
Other related duties as required by business need
Requirements
Skills and Competencies
Strong customer service ethic, always providing excellent service to both internal and external ‘clients’.
Established acumen in working with external clients
Accountable to perform tasks on-time and with high quality.
Established high-level IRT technical aptitude
Excellent written and verbal communication skills
Strong team player with ability to work independently
Solid organizational skills including attention to detail and multi-tasking skills
Good problem solving and analytical skills
Strong IT skills and working knowledge of Microsoft Office
Education and Experience
Bachelor's degree or equivalent combination of education, training and experience
6+ years clinical research or project management experience
Experience working in IRT and in a customer service/customer facing environment required
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
The potential base pay range for this role, when annualized, is $92,000.00 - $153,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled